Brismar Leos
Wichita,KS
Summary
Accomplished Technical Specialist with a proven track record at Staples, enhancing customer satisfaction through expert software advice and effective technical support. Skilled in Microsoft Word and Excel, alongside exceptional customer service abilities, I have significantly contributed to streamlining inventory processes and boosting sales through a consultative approach. Fluent in Spanish, adept at customer needs assessment and retail operations.
Overview
14
14
years of professional experience
Work History
Technical Specialist
Staples, The Office Supply Superstore
10.2018 - 05.2024
- Provided expert advice on software solutions, leading to increased customer confidence in purchasing decisions.
- Enhanced customer satisfaction by providing timely and accurate technical support during the sales process.
- Educated customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
- Used consultative sales approach to understand and meet customer needs.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Electronics Sales Associate
Target
06.2015 - 05.2018
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
Home Theater Sales Associate
Best Buy
09.2010 - 12.2010
- Assisted customers in selecting the ideal components for their home theater setup, ensuring optimal performance and functionality.
- Participated in regular training sessions to stay updated on industry trends, new products, and best practices for sales techniques.
- Processed credit and debit card payments to complete customer purchasing experience.
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Creative Writing
Community College of Denver
Denver, CO05.2025
No Degree - Game Design
The Art Institute of Colorado
Denver, CO05.2018
No Degree - Marketing
Butler Community College
Andover, KS05.2014
Skills
- Proficient in Microsoft Word, Excel, Adobe photoshop, Adobe Illustrator
- Customer Service
- Customer Needs Assessment
- Tech Literate
- Retail Sales experience
- Upselling
- Retail Store Operations
- Fluent In Spanish
- Typing Skills
- PowerPoint proficiency
Timeline
Technical Specialist
Staples, The Office Supply Superstore
10.2018 - 05.2024
Electronics Sales Associate
Target
06.2015 - 05.2018
Home Theater Sales Associate
Best Buy
09.2010 - 12.2010
No Degree - Creative Writing
Community College of Denver
No Degree - Game Design
The Art Institute of Colorado
No Degree - Marketing
Butler Community College
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