Brisna Ayala Juarez
Colorado Springs,CO
Summary
I am a first year college student, who is wanting to grow and start her new chapter of life, I am seeking a job of opportunity that provides professionalism, patients and problem- solving skills. that will help build character.
Overview
4
4
years of professional experience
Work History
Colorado Retina Associates
Retina Tech
09.2023 - Current
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured and recorded visual acuity and color vision testing.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- If injection is needed I assist with numbing the patient up and preparing medication for the doctor.
- Cleaned or sterilized ophthalmic or surgical instruments.
VASA
Front Desk Position
05.2023 - 09.2023
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Managed check-in and check-out process of items.
- Sold memberships and personal training sessions to new customers.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
Vision Institute
Optometric Tech
05.2022 - 04.2023
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
24 Hour Fitness
Front Desk Position
01.2021 - 04.2022
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Dicks Sporting Goods
Retail Associates
10.2019 - 01.2020
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed loyal customer base by providing excellent customer service.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Cleaned, closed, and secured store at end of shift.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
Education
High School Diploma -
Ellicott Senior High School
Calhan, CO05.2019
Skills
- Customer Service
- Critical Thinking
- Customer Relations
- Verbal Communication
- Multitasking
- Organizational Skills
- adapt to my surroundings
- Spanish
Timeline
Colorado Retina Associates
Retina Tech
09.2023 - Current
VASA
Front Desk Position
05.2023 - 09.2023
Vision Institute
Optometric Tech
05.2022 - 04.2023
24 Hour Fitness
Front Desk Position
01.2021 - 04.2022
Dicks Sporting Goods
Retail Associates
10.2019 - 01.2020
High School Diploma -
Ellicott Senior High School
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