Brissa Dorame
Tucson,AZ
Summary
Experienced in customer service and fluent in English and Spanish, dedicated professional committed to delivering exceptional service to existing and prospective customers. Thrives in fast-paced environments, excels at promptly addressing customer needs such as handling incoming calls, resolving issues, answering product inquiries, and processing orders.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Alorica
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Investigated and resolved customer inquiries and complaints quickly.
Cleaning Services
Freelancer
02.2020 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- I provide service mostly for elder people and people with disabilities.
Customer Service Representative
RDI
02.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed over 40 customer calls on a busy day.
- Provided information regarding charge accounts and loyalty programs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
Data Entry Clerk
Data Center Nogales
06.2014 - 02.2018
- Research products, sometimes explicit for Insurance Companies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Added documents to file records and created new records to support filing needs.
- Monitored database updates and verified for correctness.
- Completed data entry tasks with accuracy and efficiency.
- Evaluated source documents to locate information needed for each data entry field.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Sorted documents and maintained organized filing process.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Verified data files prior to entry to maintain high data accuracy.
Customer Service Cashier
Casino Nogales
06.2013 - 05.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Sold lottery tickets and fish and game licenses.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions and provide some advices.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Tariff Clasification And Customs Clearance
UTN
Mexico10.2008
High School Diploma -
CEtis 128
Mexico07.2006
Skills
- Report preparation
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Creative problem solving
- Administrative support
- Receiving support
- Money handling abilities
- Inbound and Outbound Calling
- Training development aptitude
Education
Mexico,Mexico
Contact
Tucson, AZ 85730
Timeline
Customer Service Representative
Alorica
05.2022 - Current
Cleaning Services
Freelancer
02.2020 - Current
Customer Service Representative
RDI
02.2018 - 01.2020
Data Entry Clerk
Data Center Nogales
06.2014 - 02.2018
Customer Service Cashier
Casino Nogales
06.2013 - 05.2014
Tariff Clasification And Customs Clearance
UTN
High School Diploma -
CEtis 128
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