Brissa Noble
Summary
Diligent and personable customer service representative actively seeking a position to leverage strong communication skills and problem-solving abilities for exceptional customer service. Proven track record of handling multiple tasks in fast-paced environments, adept at ensuring customer satisfaction and efficiently resolving issues. Goal is to keep customers happy and smiling by addressing needs in the shortest time possible.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Telaffects
08.2023 - 12.2024
- Managed large amounts of inbound calls in a timely manner
- Set up new customer accounts, reviewed account and payment information
- Withheld billing for accounts with issues; transferred account balances
- Adjusted bills based on data; reconcile account activity
- Contacted account holders to request additional information, when necessary
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Travel Agent Support Specialist
FCR
01.2021 - 04.2023
- Executed routine inbound and outbound call center activities
- Identified customers needs to ensure the customer is provided with complete and accurate information
- Processed required transactions via mainframe or web-based applications
- Communicated with travel agents and other third parties to assure customers bookings
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Customer Service Representative
Conduent
02.2019 - 08.2020
- Ascertained the nature of calls and assessed whether to handle in place, needed to transfer, or further follow-up was required
- Provided the customer with appropriate standard information requested
- Derived all necessary information from the customer to update the database
- Performed routine call center activities concerning business products and services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Coordinator
Skin Sense, A day Spa
01.2018 - 01.2019
- Maintained professional front desk and phone etiquette
- Performed all front desk and clerical duties
- Accountable for calculating day end deposits accurately
- Provided excellent customer service to customers daily
- Provided quality sales techniques to ensure the success of retail goals
- Managed Important calls and emails for the office
- Created spreadsheets to keep client profiles and stock up to date
Education
Certificate -
HPW Real Estate School
Diploma -
Knightdale High School
Knightdale, NC01.2020
Skills
- Type 50-60 WPM
- Excellent Customer Service
- Good listener
- Quick Learner
- Adaptive
- Project Management
- Remote support
- Administrative skills
- High volume environments
Timeline
Customer Support Specialist
Telaffects
08.2023 - 12.2024
Travel Agent Support Specialist
FCR
01.2021 - 04.2023
Customer Service Representative
Conduent
02.2019 - 08.2020
Front Desk Coordinator
Skin Sense, A day Spa
01.2018 - 01.2019
Certificate -
HPW Real Estate School
Diploma -
Knightdale High School
Similar Profiles
Shannon EllShannon Ell
Billing Representative at TelaffectsBilling Representative at Telaffects
Jessica SmithJessica Smith
Customer Service Representative Supervisor at TelaffectsCustomer Service Representative Supervisor at Telaffects
Bobbie SherrodBobbie Sherrod
Customer Service Representative/ Agent at TelAffectsCustomer Service Representative/ Agent at TelAffects
Daniel BirdDaniel Bird
Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply
Cindy ChretienCindy Chretien
Customer Support Specialist/Customer Service Email Specialist at True.comCustomer Support Specialist/Customer Service Email Specialist at True.com