MARBRISSA RAMIREZ
Casa Grande
Summary
I am eager to join a customer-centric organization where I can continue to develop my skills and make a meaningful impact on the overall customer experience. My passion for providing exceptional service, combined with my adaptability and collaborative mindset, make me an ideal candidate for a customer service role.
Overview
7
7
years of professional experience
Work History
Hotel Customer Claims Specialist
CRS Temporary Housing
05.2023 - 07.2024
- Collaborated with insurance carriers to assess the specific needs of claimants, including family size, location preferences, and duration of stay
- Evaluated individual circumstances and living situations of claimants to identify the most suitable temporary housing solutions
- Leveraged a broad network of hotel and long-term rental partners to efficiently secure accommodations tailored to customer needs
- Established and nurtured strong relationships with hotel and rental providers to obtain preferred rates and prioritize placements for insurance clients
- Fostered a collaborative, solution-focused approach when addressing challenges with insurance carriers and their customers
- Exhibited empathy and professionalism, demonstrating a commitment to delivering exceptional customer service during challenging times
SPANISH RETAIL CONSULTANT
AT&T
01.2023 - 05.2023
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
- Performed cash, card, and check transactions to complete customer purchases.
- As a Retail Sales Consultant at AT&T, I specialize in providing exceptional customer service and tailored solutions to meet the diverse needs of our clients. My role involves engaging with customers to understand their requirements, demonstrating products and services, and facilitating smooth transactions. I also stay updated on the latest technology trends and promotions to effectively communicate the benefits of our offerings. Through strong interpersonal skills and a commitment to customer satisfaction, I contribute to the team's success and help drive sales growth.
Care Coordinator
Resilient Behavioral Health
08.2022 - 12.2022
- Developed and maintained record management systems to organize and process important data, including ADT reports, medical appointments, and prescriptions, which improved efficiency and reduced mistakes
- Monitored and documented changes in patient health, ensuring timely communication with staff to address patient needs and support ongoing care
- Organized and maintained cleanliness in public areas and conference rooms, resolving any issues that could disrupt operations or affect visitors' experiences
- Managed a multi-line phone system, handling inquiries and directing calls to the right personnel, ensuring quick resolutions and improving communication within the organization
Front Desk/Scheduler
Atria Heart
06.2021 - 08.2022
- Managed outgoing calls and coordinated conference calls as requested by physicians, ensuring clear communication and efficient collaboration
- Maintained strict confidentiality of personal and financial information, upholding patient rights and complying with HIPAA regulations
- Served as a friendly and approachable first point of contact in the front office, providing excellent customer service to patients and visitors
- Collaborated effectively with team members by routing messages and documents, such as laboratory results, to the appropriate staff to facilitate timely responses
Insurance Agent
Garnet Insurance
11.2017 - 12.2020
- Responded to customer inquiries and resolved complaints, efficiently handling calls and correspondence to ensure a positive experience
- Provided detailed information regarding insurance billing, payments, and communicated policy changes to both existing and prospective clients
- Customized insurance plans and coverage options to meet individual customer needs, prioritizing sales opportunities during calls and interviews
- Monitored insurance claims to ensure equitable settlements, advocating for fair outcomes for clients
Education
Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2023
Medical Billing & Coding -
AZ Allied College
Mesa, AZ01.2022
Skills
- EMR Software
- Medical Office Experience
- Front Desk Experience
- Payment Collection & Processing
- Microsoft Office (Word/Excel)
- Google Docs & Google Sheets
- Phone & Email Etiquette
- Team Leadership
- Administrative Duties
- Insurance Verification
- Medical Records Verification
- Online Booking Management
- PHI Access
- Typing 60 wpm
Timeline
Hotel Customer Claims Specialist
CRS Temporary Housing
05.2023 - 07.2024
SPANISH RETAIL CONSULTANT
AT&T
01.2023 - 05.2023
Care Coordinator
Resilient Behavioral Health
08.2022 - 12.2022
Front Desk/Scheduler
Atria Heart
06.2021 - 08.2022
Insurance Agent
Garnet Insurance
11.2017 - 12.2020
Diploma -
Casa Grande Union High School
Medical Billing & Coding -
AZ Allied College
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