Brisseida Lopez Ramirez
Lakemoor ,IL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Professional culinary expert with strong track record in preparing high-quality dishes and maintaining kitchen efficiency. Known for exceptional collaboration within team environments and adaptability to changing needs. Possesses key skills in food preparation, safety, and sanitation, along with keen sense of taste and presentation. Reliable and results-driven, consistently delivering outstanding culinary experiences.
Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
2026
2026
years of professional experience
Work History
Cashier Team Lead
Wingstop Restaurant
08.2023 - 03.2025
- Supervised cashier operations, ensuring efficient service and adherence to company policies.
- Trained new team members on cash handling procedures and customer service standards.
- Managed cash register systems, performing accurate financial transactions and reconciliations.
- Monitored inventory levels, coordinating with management to optimize stock availability.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Implemented process improvements that reduced checkout times and improved workflow efficiency.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
Cook
Buona Beef Restaurant
02.2022 - 04.2023
- Prepared menu items according to established recipes and presentation standards.
- Collaborated with team members to maintain efficient kitchen operations during peak hours.
- Ensured compliance with food safety and sanitation regulations in daily tasks.
- Assisted in inventory management, tracking ingredient usage and freshness.
- Operated kitchen equipment, including grills, ovens, and fryers, safely and efficiently.
- Trained new staff on food preparation techniques and safety protocols.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Cashier
McDonald's
2019 - 2022
- Supervised team members to ensure efficient service during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels to minimize waste and optimize supply chain processes.
- Implemented safety protocols to maintain a secure working environment for employees and customers.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Conducted regular performance evaluations to identify areas for employee development and improvement.
- Streamlined daily operations by introducing time-saving practices, improving workflow efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented promotional initiatives to effectively upsell menu items to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Implemented time-saving techniques that improved transaction speed during peak hours.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
Kitchen Manager
Panera Bread
2016 - 2022
- Managed kitchen operations to ensure timely food preparation and delivery.
- Trained and supervised staff to maintain high standards of customer service.
- Implemented inventory control processes to minimize waste and optimize supplies.
- Developed schedules to ensure adequate staffing during peak hours.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Streamlined food preparation procedures, enhancing efficiency and reducing service time.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Shift Manager
Tacobell
2002 - 2011
- Supervised team members to ensure efficient service during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels to minimize waste and optimize supply chain processes.
- Implemented safety protocols to maintain a secure working environment for employees and customers.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Conducted regular performance evaluations to identify areas for employee development and improvement.
- Streamlined daily operations by introducing time-saving practices, improving workflow efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
GED -
Wauconda High School
Wauconda, ILSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Cashier training
- Product restocking
- New hire training
- Opening and closing procedures
- Adaptability and dependability
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Wingstop Restaurant
08.2023 - 03.2025
Cook
Buona Beef Restaurant
02.2022 - 04.2023
Cashier
McDonald's
2019 - 2022
Kitchen Manager
Panera Bread
2016 - 2022
Shift Manager
Tacobell
2002 - 2011
GED -
Wauconda High School