JILL BRISSETT
TAX PREPARER
Columbus,GA
Summary
Dynamic professional with a dedicated work ethic and effective time management skills, previously at Griffin Tax Express. Achieved enhanced client satisfaction through streamlined communication and optimized workflows. Proven ability to multitask and support executives, while ensuring compliance and operational efficiency in fast-paced environments.
Dedicated TAX PREPARER with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Personal Assistant
Griffin Tax Express
Griffin, GA
01.2021 - Current
- Coordinated scheduling of client appointments, optimizing workflow and reducing wait times.
- Managed document preparation for tax filings, ensuring compliance with regulatory standards.
- Streamlined communication between clients and tax professionals, enhancing service delivery and client satisfaction.
- Developed organized filing systems for confidential client records, improving retrieval efficiency.
- Streamlined communication channels between departments, enhancing information flow and reducing response times.
- Managed scheduling and calendar coordination for executive team, optimizing time management and meeting efficiency.
- Developed and maintained filing systems, ensuring easy access to critical documents and improving organization.
- Assisted in preparing tax documentation and reports, ensuring accuracy and compliance with regulatory standards.
- Coordinated travel arrangements for staff, effectively managing logistics to reduce costs and improve convenience.
- Implemented office procedures that increased operational efficiency, contributing to smoother workflow processes.
- Led initiatives to upgrade office technology tools, driving productivity improvements across administrative functions.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
Hopsitality Manager
Alto Fumo Italian Restruant
Arlington Va
02.2017 - 03.2020
- Oversaw daily operations to enhance guest satisfaction and streamline service processes.
- Developed training programs for staff to improve performance and service quality.
- Implemented inventory management systems to reduce waste and optimize supply chain efficiency.
- Analyzed customer feedback to identify service gaps and initiate improvement
- Analyzed customer feedback to identify service gaps and initiate improvements.
- Coordinated special events, ensuring seamless execution and exceptional guest experiences.
- Managed budgeting processes, monitoring expenses to align with financial goals.
- Established relationships with vendors to secure favorable terms and quality products.
- Increased customer service ratings significantly through personable service.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Collaborated with kitchen staff to ensure menu accuracy and timely meal preparation for guests.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Established strong vendor relationships to negotiate favorable terms and secure quality supplies for operations.
Bartender Supervisor
OVERWOOD
OLD TOWN ALEXANDRIA VA
09.2013 - 08.2017
- Supervised daily bar operations, ensuring adherence to safety and hygiene standards.
- Trained and mentored new bartenders on service techniques and customer engagement strategies.
- Developed signature cocktail recipes, enhancing menu offerings and customer satisfaction.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak service times.
- Implemented staff scheduling to optimize workflow during busy shifts and events.
- Resolved customer complaints promptly, enhancing overall guest experience and retention rates.
- Conducted regular team meetings to foster communication and collaboration among staff members.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Associate of Arts - Computer And Information Sciences
COMMUNITY COLLEGE OF VERMONT
BURLINGTON, VT05-1997
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Detail-oriented mindset
- Time management expertise
- Attention to detail
- Strong problem solver
- Creative thinking capacity
- Strong communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Business Development - Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service.Enhanced company reputation and grew business by [highlight of achievement].
- Food Service - Managed high turn-over rate while maintaining quality service.
- Client Service - Developed long-term relationships with customers which increased repeat business.Maintained a positive dining experience for all restaurant patrons.
- Promoted [Brand Name], including overseeing all of its web and social media sites.
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
- Financial - Managed vendor accounts to ensure best possible product pricing.
- Waste Management - Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
- Customer Focus - Supported lunch and dinner service for five off-site senior facilities for 90+ customers with wide variety of dietary limitations and allergy restrictions.
- Launched more than [Number] high-profile parties and events.
- Customer Service - Managed high turn-over rate while maintaining quality service.
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Collaborate with team of 25 in the development of tips training.
Timeline
Personal Assistant
Griffin Tax Express
01.2021 - Current
Hopsitality Manager
Alto Fumo Italian Restruant
02.2017 - 03.2020
Bartender Supervisor
OVERWOOD
09.2013 - 08.2017
Associate of Arts - Computer And Information Sciences
COMMUNITY COLLEGE OF VERMONT