Briselda Elias
SUNRAY
Summary
Experienced Office Administrator with a proven track record at Elevate Ag LLC, enhancing operational efficiency through effective inventory management as well as accounts receivable and payable. Recognized for exceptional customer service and strong communication skills, I successfully reduced administrative errors and improved document retrieval efficiency by implementing innovative filing systems. Experienced with managing office operations, scheduling, and administrative tasks. Utilizing organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
20
20
years of professional experience
Work History
Office Administrator
Elevate Ag LLC
07.2023 - Current
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Managed and developed filing systems to improve document retrieval efficiency and maintain compliance standards.
- Maintained communication with vendors, negotiating terms and resolving issues to support operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Reconciled account files and produced monthly reports as well as bookeeping.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices as well as adhering to strict data protection policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager
Elite Pro Tax & Accounting
01.2023 - Current
- Oversaw daily administrative tasks, ensuring compliance with internal policies and procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Restaurant Owner
La Casita 3
03.2013 - 07.2023
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Managed inventory control, optimizing supply chain efficiency and minimizing waste.
- Trained and mentored staff, fostering a collaborative work environment and improving team performance.
- Analyzed financial reports, identifying cost-saving opportunities and maximizing profitability.
- Established vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Innovated menu offerings based on market trends, enhancing customer appeal and driving sales growth.
- Ensured compliance with health regulations, maintaining safety standards throughout restaurant operations.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Patient Service Specialist
Texas Tech Health Science Center
09.2009 - 03.2013
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Health Unit Clerk
El Paso County Jail Prison Health Services
07.2005 - 09.2012
- Managed Inmate health records and ensured accuracy in data entry processes.
- Coordinated appointment scheduling, optimizing workflow efficiency for healthcare providers.
- Implemented health record management to ensure adequate data retrieval times.
- Collaborated with healthcare professionals to streamline communication and improve patient care delivery.
- Supported administrative tasks including filing and data entry, leading to increased efficiency within the clinic.
- Aided healthcare providers with routine tasks such as updating charts, allowing them to focus on more complex responsibilities.
- Created, faxed, and filed healthcare records.
- Participated in healthcare training programs to stay current on industry trends and best practices, enhancing overall performance as a Health Clerk.
- Assisted in the implementation of electronic health records system, improving accuracy and accessibility of patient data.
- Enhanced office organization by maintaining accurate records of patient information and appointments.
- Ensured confidentiality of sensitive patient information by adhering to HIPAA regulations at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Bel Air High School
El Paso, TXNo Degree -
El Paso Community College
El Paso, TXSkills
- Time management
- Office administration
- Administrative support
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Bookkeeping
- Telephone reception
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- Scheduling
- File maintenance
- Word processing
- Inbound phone call handling
- Supply inventory
- Spreadsheet development
- Inventory management
- Managing office supply inventory
- Office supply management
- Event coordination
- Processing expenses
- Billing oversight
- Typing 47 words per minute
- Excell, Microsoft Word & Intuit expertise
- Tax preparation
- Scanning and copying
- Accounts payable and receivable
- Customer service
- Teamwork
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Customer service management
- Relationship building
- Phone and email etiquette
- Microsoft office
- Documentation and recordkeeping
- Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Administrator
Elevate Ag LLC
07.2023 - Current
Office Manager
Elite Pro Tax & Accounting
01.2023 - Current
Restaurant Owner
La Casita 3
03.2013 - 07.2023
Patient Service Specialist
Texas Tech Health Science Center
09.2009 - 03.2013
Health Unit Clerk
El Paso County Jail Prison Health Services
07.2005 - 09.2012
High School Diploma -
Bel Air High School
No Degree -
El Paso Community College