Bristal Wilson
Fairbanks,AK
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Sally's Beauty Supply
06.2024 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Reported issues to higher management with great detail.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Assistant Manager of Operations and Sales
Boot Barn
12.2023 - 05.2024
- Trained and coached a team of 13 retail sales associates, including evaluation of performance and ensuring goals of metric based selling were met
- Assisted in the store and other local stores in regards to merchandising the store to optimize sales of the location
- Guide employees through motivation, corrective action lead by example, policy compliance, mentoring and providing feedback
- Ensuring goals are met through sales reports, financial analysis, and customer reviews
- Conflict resolution between customers and employees alike through verbal conflict resolution techniques, team communication and problem solving procedures
- Open & closing procedures
- Maintaining precise records of register balances, balancing cash drawers, making bank runs, and creating deposit documentation
- Cleaning, organizing the merchandise, and delegating tasks to maintain a clean and orderly store
- Developed a deep understanding of store operations, from inventory management to customer service, while maintaining leadership and motivation to my team to increase customer satisfaction and meeting goals across the board
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Acute Care Specialist
Giving Home Health Care
05.2023 - 11.2023
- Using Word, Excel, Sharepoint, Outlook and multiple other company specific computer software systems to schedule Nursing and Home Health Aid visits to care for patients under care via the Department of Labor
- Participate in the hiring process, training coordination for new employees and recruiting events
- Managing trackers via data entry and analytics as well as calendars and spreadsheets
- Charged with handling patient satisfaction feedback via confirmation phone calls to patients and guardians
- Coordinated with various departments to resolve technical and operational issues.
- Pulling special reports in confidential nature for care of patients and the documentation provided thereof by the caregivers
- Collaborate with multiple company departments to ensure operation efficiency and legal compliance
Chart Processing
Giving Home Health Care
01.2023 - 05.2023
- Prepare accurate medical notes for billing, payroll and reimbursement
- Audit charting from caregivers for Dept of Labor billing compliance & legal requirements
- Compile reports for the accounting department, analyze for accuracy, and ensure policies and procedures are met
- Followed exact procedures for handling transfers and other releases of medical records.
- Input data into computer programs and filing systems.
- Developed and implemented new filing system for medical records to improve efficiency.
- Collaborate with case managers to ensure patients are under proper care provided by the Department of Labor
Lead Sales Advisor
Petland
06.2022 - 12.2022
- Maintain in depth animal care, welfare, handling and behavior to ensure a responsible match for customers
- Train new employees including cashiers and sales associates to meet monthly goals and operate within policy
- Providing continuing education to customers and their associates
- Charged with maintaining and preserving the safety and welfare of animals in our care
- Use multiple communication and de-escalation techniques for disgruntled customers who pose challenges
- Setting and consistently reaching sales goals week over week
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Kennel Worker
Rio Rancho Animal Resource Center
02.2021 - 10.2021
- Responsible for working independently without supervision to coordinate operations within compliance with the City of Rio Rancho
- Provide animals with a safe, sterile environment to include the safety and satisfaction of the public and staff
- Processing newly admitted animals as well as each animal's departure from the facility
- Assisting in euthanasia procedures
- Assessing newly admitted animals for sex, breed, age, identification and other characteristics
- Maintaining documentation and clerical requirements under the City of Rio Rancho Procedures
- Assessing behavior and implementing training programs for the enrichment of the animals and future owners
Assistant Manager
Cavenders Western Wear
03.2019 - 12.2020
- Develop strategies to expand customer demographic, increase traffic and optimize profitability through marketing and attraction techniques
- Creating training curriculum and conducting training for new employees; including evaluation of training based on new employee performance
- Guide employees through motivation, corrective action lead by example, policy compliance, mentoring and providing feedback
- Ensuring goals are met through sales reports, financial analysis, and customer reviews
- Conflict resolution between customers and employees alike through verbal conflict resolution techniques, team communication and problem solving procedures
- Open & closing procedures
- Maintaining precise records of register balances, balancing cash drawers, and creating deposit documentation
- Utilize accurate account reconciliations and ledgers
- Generated repeat business through exceptional customer service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Electronics Assembly Specialist
ATS Diesel Performance
03.2020 - 11.2020
- Maintained good stock levels, counted parts, and requested additional supplies.
- Performed assembly of products according to specifications and instructions.
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Performance included a great deal of soldering.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
Education
No Degree - Wildlife Biology
University of Alaska Fairbanks
Fairbanks, AK01-2022
No Degree - General Studies
Miami University
Oxford, OH01.2018
Skills
- Leadership
- Supervisory duties
- Training employees
- Business advisement
- Business evaluation
- Administrative duties
- Clerical duties
- High computer literacy
- Microsoft Office
- Sharepoint
- Conflict resolution
- Detail oriented
- Data entry and collection
- Performance analytics
- Auditing
- Compliance
- Scheduling
- Accuracy with financials
- Sales
- Telephone communication
- Interpersonal communication
- Typing speed 80 wpm
- Data review
- Employee development
- Workflow planning
- Goal setting
- Service quality improvement
- Relationship building
- Customer retention
- Staff supervision
- Exceptional interpersonal communication
- Problem resolution
- Succession planning
Accomplishments
I was recommended to the National Junior Leadership Conference and was invited back to participate in the Trump Inauguration in Washington DC.
My hobby growing up was three day equine eventing and I went to Junior Nationals in Texas. Three day eventing consists of dressage, cross country and a jumper round. I had little time for much else besides academics.
Won Junior Training Rider of the year in high School with a bright future ahead.
References
- Jennifer Myers, Supervisor, Giving Home Health Care, (408) 315-2540
- Kenny Salisbury, Supervisor, Petland, (505) 307-4776
- Danay Quezada, Co-Assistant Manager, Boot Barn, (505) 504-1021
Timeline
General Manager
Sally's Beauty Supply
06.2024 - Current
Assistant Manager of Operations and Sales
Boot Barn
12.2023 - 05.2024
Acute Care Specialist
Giving Home Health Care
05.2023 - 11.2023
Chart Processing
Giving Home Health Care
01.2023 - 05.2023
Lead Sales Advisor
Petland
06.2022 - 12.2022
Kennel Worker
Rio Rancho Animal Resource Center
02.2021 - 10.2021
Electronics Assembly Specialist
ATS Diesel Performance
03.2020 - 11.2020
Assistant Manager
Cavenders Western Wear
03.2019 - 12.2020
No Degree - Wildlife Biology
University of Alaska Fairbanks
No Degree - General Studies
Miami University
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