Brit Coleman
New Albany,OH
Summary
Serviced-focused Professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Strong leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Fairfield By Marriott Columbus/New Albany
04.2022 - Current
- Oversaw daily operations for a 120-room property. Actively creating and executing department strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards and revenues.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Maintain constant control over changes and variances in the budget for payroll, staff, and ordering of supplies based on changes in occupancy levels.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Fairfield By Marriott Marietta
03.2021 - 04.2022
- Oversaw daily operations for 104-room property. Actively creating and executing department strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards and revenues
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager
Fairfield By Marriott Marietta
10.2019 - 03.2021
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Handled cash accurately and prepared deposits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Front Desk Agent
Fairfield By Marriott Marietta
04.2017 - 10.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Lead Cashier
Ulta
07.2012 - 02.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Provided training to retail staff on proper cash handling procedures, minimizing instances of cash discrepancies.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL06.2012
Skills
- Customer Retention
- Office Administration
- Administrative Support
- Data Entry
- Team Collaboration
- Spreadsheet Software
- Computer Skills
- Administrative Tasks
- File and Record Keeping
- Multi-Line Phone Systems
- Verbal and Written Communication
- Time Management
- Workload Management
- Microsoft Office Suite
- Relationship Building
Timeline
General Manager
Fairfield By Marriott Columbus/New Albany
04.2022 - Current
General Manager
Fairfield By Marriott Marietta
03.2021 - 04.2022
Assistant General Manager
Fairfield By Marriott Marietta
10.2019 - 03.2021
Front Desk Agent
Fairfield By Marriott Marietta
04.2017 - 10.2019
Lead Cashier
Ulta
07.2012 - 02.2017
High School Diploma -
Treasure Coast High School
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