Britain Macintosh
Tacoma,WA
Summary
Experienced Systems Navigator with an extensive administrative background in direct services. A dedicated and quick learner with a desire to pursue a career in law. Nearly three years of experience meeting compliance with government-funded programs while helping with the logistics of the unique barriers of our clients. Skillful in organization and attentive to even the smallest of details.
Overview
5
5
years of professional experience
Work History
Systems Navigator
World Relief
10.2023 - Current
- Scheduling and completing enrollment intakes with refugees to determine eligibility for internal programs as well as providing community resources for their unique challenges. Providing case management and documenting services. Collaborating with local organizations including medical providers.
Co-Business Owner
Chip Sitch
05.2023 - 10.2023
- Stocked products and kept inventory. Developed and maintained business social media, created innovative recipes. Set up booth at Farmers Markets and Events, helped with food preparation, and provided quality service to customers.
Asylee Specialist
World Relief
03.2022 - 06.2023
- Networked with various organizations to enhance the asylee program. Provided case management for asylees and refugees. Helped execute the start of the Ukrainian Humanitarian Parolee program through Matching Grant. Maintained case files and case notes.
Au Pair
Kisnacak
08.2021 - 01.2022
- Collaborated closely with parents to establish consistent routines and expectations promoting stability security for their children. Created engaging and interactive lesson plans to challenge children's English skills.
Administrative Assistant/Retail Associate
Paper Luxe
11.2020 - 07.2021
- Greeted customers, assisted with locating items, processed returns and exchanges, and addressed inquiries regarding promotions and store policies via phone and email. Resolved customer issues and conflicts to ensure satisfaction.
Administrative Assistant
Anchor Church
08.2020 - 12.2020
- Managed communication for church staff, including phone calls, mail prioritization, and correspondence. Coordinated the Lead Pastor’s schedule, oversaw building access, handled cash transactions, and ensured smooth daily operations.
Education
Bachelor of Arts - Communications
Moody Bible Institute
05.2020
Skills
- Critical thinking
- Dedicated team player
- Strong interpersonal skills
- Excellent communication skills
- Accurate and detailed
- Documentation
Timeline
Systems Navigator
World Relief
10.2023 - Current
Co-Business Owner
Chip Sitch
05.2023 - 10.2023
Asylee Specialist
World Relief
03.2022 - 06.2023
Au Pair
Kisnacak
08.2021 - 01.2022
Administrative Assistant/Retail Associate
Paper Luxe
11.2020 - 07.2021
Administrative Assistant
Anchor Church
08.2020 - 12.2020
Bachelor of Arts - Communications
Moody Bible Institute
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