Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic

Britain McCray

Garland

Summary

Offering solid foundation in IT principles and strong desire to learn and grow in support environment. Brings ability to quickly grasp new technologies and problem-solving techniques relevant to technical support roles. Ready to use and develop analytical thinking and communication skills in Technical support roles.

Overview

2
2
years of professional experience
2
2
Certification

Work History

IT Technical Support Intern

Accenture
06.2025 - 08.2025
  • Reduced downtime for employees by quickly troubleshooting hardware and software problems.
  • Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
  • Increased team efficiency by assisting in the implementation of new technology systems and processes.
  • Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Streamlined communication with clients through clear and concise email correspondence and phone calls.
  • Enhanced system performance by regularly updating software and conducting routine maintenance checks.
  • Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
  • Configuring phones and devices to access company data and messages safety through authenticator apps and MDM security methods
  • Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
  • Facilitated knowledge sharing among team members regarding industry trends and emerging technologies.

Inventory Control Team Member/ E-commerce Sales Associate

Academy Sports and Outdoors
12.2022 - 07.2024
  • Adjusting and accurately displaying inventory and on hand items both physically in store and online.
  • Accumulate orders online, stage, package to either ship or give directly to customers on a limited time frame.
  • Retail operations such as distributing, finding, and memorizing styles and sizes. Hanging and folding clothes, backpacks, knives, gun accessories, etc....
  • Cashier work doing check outs, returns, and printing out licenses.
  • Constantly standing , walking, reaching and climbing ladders; lifting and moving heavy objects, stooping and crouching.
  • Being technology fluent and store knowledgeable as to communicate effectively with customers.
  • Debugging and troubleshooting issues that hinder workflow and prioritization.
  • Relaying and receiving information effectively with a team and all other associates.

Education

HIGH SCHOOL DIPLOMA -

North Garland High School
Garland, TX
06.2021

Certificate of Technical Studies - Career And Technical Education

Npower
Dallas
12-2024

Skills

  • Quick Study: Strong fast learner with ability to leverage knowledge and experience to understand the task at hand
  • Problem-Solving Skills: Patient and empathetic in addressing customer concerns, skilled at finding efficient solutions
  • Communication Skills: Clear and professional communication, active listening, and concise responses
  • Teamwork and Collaboration: Collaborates effectively to achieve team goals and fosters a positive team environment
  • Adaptability and Learning Agility: Flexible in adapting to diverse customer needs, eager to learn, and improve
  • Time Management and Organization: Manages tasks, consistently meeting response times with efficiency and precision
  • Customer Service: Dedicated to exceptional service and strives to exceed customer expectations
  • Help desk experience
  • IT documentation
  • Hardware configuration
  • Device management
  • Ticketing systems

Websites

Certification

  • ITF+ License - 2024
  • A+ Core 1 License - 2024
  • Google IT Support Training - 2024

Interests

Tech enthusiast, passionate about exploring the latest advancements and innovations Auto Repair/Restoration

Timeline

IT Technical Support Intern

Accenture
06.2025 - 08.2025

Inventory Control Team Member/ E-commerce Sales Associate

Academy Sports and Outdoors
12.2022 - 07.2024

HIGH SCHOOL DIPLOMA -

North Garland High School

Certificate of Technical Studies - Career And Technical Education

Npower

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