Britain Willcox
Peachtree City,GA
Summary
Accomplished Parts Manager with a proven track record at Nalley Chevrolet, enhancing operational efficiency and customer satisfaction through expert inventory management and staff training. Leveraged skills in logistics planning and vendor relations to significantly reduce expenses and improve supply chain coordination. Demonstrates exceptional leadership and forecasting abilities, driving sales and team performance.
Overview
13
13
years of professional experience
Work History
Assistant Parts Manager
ALM Chevrolet South
08.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
Assistant Parts Manager
Nalley Chevrolet
10.2023 - 08.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Parts Manager
Nalley Toyota Union City
02.2023 - 10.2023
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided timely, insightful and accurate reports to upper management.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Warehouse Manager
Nalley Honda
01.2017 - 02.2023
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Senior Technical Lead
Kauffman Tire Inc.
02.2016 - 01.2017
- Assessed project milestones and team performance to keep staff on-task.
- Developed technical solutions to diverse operational problems.
- Managed team of 5 personnel focused on implementing resolutions and updates.
- Provided educational expertise and mentoring to junior team members.
Lead Fleet Mechanic
Fulton County Schools
11.2015 - 01.2016
- Submitted invoices and completed warranty paperwork.
- Scheduled and oversaw maintenance services for 485 pieces of equipment and fleet vehicles.
- Used computer equipment, hand tools and technical skills to diagnose faults.
- Assigned work to junior mechanics and checked quality of all repairs.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
Master Technician
Nalley Honda
08.2011 - 11.2015
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed safety and emissions inspections.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Education
Diploma - Automotive Technology
Griffin Technical College
Griffin, GA06.2008
Skills
- Sales Promotion
- Parts Ordering
- Shipping and receiving
- Goal Setting
- Returns processing
- Warehouse Operations
- Staff Training
- Inventory Management
- Customer Service
- POS systems operations
- Stock management
- Inventory Audits
- Forecasting abilities
- Demand forecasting
- Inventory Restocking
- Invoice Processing
- Ordering parts
- Logistics Planning
- Operations Management
- Supply Chain Coordination
- Vendor Relations
- Inventory Auditing
- Forklift Operation
Timeline
Assistant Parts Manager
ALM Chevrolet South
08.2024 - Current
Assistant Parts Manager
Nalley Chevrolet
10.2023 - 08.2024
Parts Manager
Nalley Toyota Union City
02.2023 - 10.2023
Warehouse Manager
Nalley Honda
01.2017 - 02.2023
Senior Technical Lead
Kauffman Tire Inc.
02.2016 - 01.2017
Lead Fleet Mechanic
Fulton County Schools
11.2015 - 01.2016
Master Technician
Nalley Honda
08.2011 - 11.2015
Diploma - Automotive Technology
Griffin Technical College
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