Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
TownshipFTL
06.2018 - 06.2019
Maintained up-to-date knowledge of business policies and procedures and train my staff accordingly
Produced daily detailed reports to predict and monitor sales plus labor trends
Supervised and coordinate daily front of house and back of house restaurant operations
Oversaw daily financial operations for opening and closing a restaurant
Increased sales by community outreach, event planning and creating sales promotions for my staff
Updated the monthly employee incentive plan
Head Teller/Assistant Branch Manager
Bright Star Credit Union
09.2017 - 02.2018
Monitored and oversaw branch sales, compliance, cash handling and conducted random audits
Collaborated with management to implement effective branch operations and sales strategies
Oversaw career development of branch staff by coaching and monitoring compliance training
Strengthened our communal relationship with the Broward Board of Education
Assistant Administrator/Bookkeeper
Sankofa Kuumba Cultural Arts Consortium
06.2014 - 08.2017
Processed payroll
Reconciled financial accounts
Generated annual profit and loss reports
Assisted with grant writing and fundraising for monetary donations
Sales & Service Supervisor
People's United Bank
05.2012 - 06.2017
Consistently achieved Branch Incentive Plan goals that yielded team bonuses and individual incentives
Monitored and oversaw branch sales, compliance, and cash handling
Increased retail and commercial deposit growth monthly
Originated and processed retail and commercial loans
Oversaw career development of branch staff with sales and compliance training
Regional Retail Safety Committee - coached my growth market on safety procedures and tracked incident reports
Driving Assets Committee - increased regional sales by tracking and generating employee incentive promotions for 38 Retail Locations
Internal Assistant Auditor - coached branch personnel on operational standards by conducting surprise retail branch audits with an Operations Manager
Ranked #3 for Home Equity Loans closed for 2016 in the State of Connecticut
Education
B.A. - Psychology with a focus in Management
University of Hartford
West Hartford, CT
05.2014
Skills
Revenue management
Cross-functional team management
Operations management
Sales management
Policy implementation
Certification
NMLS #1087549
Notary Public State of Connecticut
Florida Real Estate Sales Associate License #SL3629845