Britan Morris
Las Vegas,NV
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Manager
Red lobster
02.2021 - Current
- Manage bar operations, increasing sales and customer satisfaction through efficient service
- Supervise staff, enhancing team performance and reducing turnover through effective training
- Monitor inventory, optimizing stock levels and reducing waste for cost savings
- Implement new menu items, boosting revenue and customer engagement with innovative offerings.
Front Desk Manager
Hilton, Las Vegas
01.2022 - 06.2022
- Managed front desk operations, enhancing guest satisfaction and achieving measurable results
- Trained and supervised staff, improving efficiency and service quality
- Resolved guest issues promptly, leading to increased positive feedback and repeat visits
- Implemented new check-in procedures, reducing wait times and boosting overall experience.
General Manager
Pieology
09.2018 - 10.2021
- Led team of 20+ employees, improving customer satisfaction and operational efficiency
- Increased monthly sales by 12% through effective marketing and staff training
- Implemented cost-saving measures, reducing expenses by 8% annually
- Resolved customer complaints swiftly, enhancing overall service quality
- Developed staff training programs, boosting employee performance and retention.
Data Entry Specialist
Eye choice optometry
03.2016 - 10.2017
- Accurately inputted and maintained large volumes of data into company databases and spreadsheets
- Ensured data quality and integrity by conducting regular checks and audits
- Developed efficient data entry processes to streamline workflow and increase productivity
- Collaborated with team members to troubleshoot and resolve any data entry issues
- Utilized Microsoft Excel and other software applications to organize and manipulate data effectively
- Communicated with stakeholders to clarify data entry requirements and ensure accuracy.
Education
Associates of arts in business - Business Management
Long Beach City College
Long Beach, CA05.2011
Skills
- Communication
- Problem solving
- Leadership
- Adaptability
- Critical thinking
- Computer systems (Skillful)
- Customer service (Expert)
- Sales
- Computer skills
- Microsoft Office
- Management
- Supervising Experience
- Research
Certification
- Bartender License
- OLCC Service Permit
- Food Handler Certification
Timeline
Front Desk Manager
Hilton, Las Vegas
01.2022 - 06.2022
Bar Manager
Red lobster
02.2021 - Current
General Manager
Pieology
09.2018 - 10.2021
Data Entry Specialist
Eye choice optometry
03.2016 - 10.2017
Associates of arts in business - Business Management
Long Beach City College
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