Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britanee Born

Kerrville

Summary

Adept at streamlining credentialing processes and enhancing team efficiency, I leveraged my expertise in data management and problem-solving to significantly reduce guest complaints by adopting a detail-oriented approach at The FIRM. My background in HIPAA compliance and exceptional interpersonal skills have consistently fostered positive relationships with clients and colleagues alike.

Overview

7
7
years of professional experience

Work History

Credentialing Coordinator

The FIRM
08.2023 - Current
  • Collaborated with healthcare providers to gather necessary documentation for credentialing applications.
  • Managed credentialing process by verifying provider qualifications and background checks.
  • Trained new staff on credentialing processes and software to foster knowledgeable team environment.
  • Tracked expiration dates of licenses and certifications to initiate timely renewals for providers.
  • Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.

Receptionist

The FIRM
04.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

House Keeper

Self
01.2021 - 04.2023


  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.

Dispatcher

Midway Wrecker Service
12.2017 - 11.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Education

Bachelor Of Science - Healthcare Administration

Capella University
MN
09.2023

Skills

  • Effective written and verbal communication
  • HIPAA compliance
  • Data research and analysis
  • Data entry proficiency
  • Knowledgeable in software
  • Proficiency in software
  • Professional networking
  • Credentialing software
  • Documentation workflows
  • Re-credentialing processes
  • Records and file management
  • Practitioner application coordination
  • Provider enrollment
  • Insurance procedures
  • Employee onboarding
  • Provider relations
  • Data management
  • Application management
  • Proofreading
  • Database maintenance
  • Credentialing oversight
  • Application coordination
  • Regulatory compliance
  • License verifications
  • Credential verification
  • Community health center credentialing
  • Credentialing documentation
  • Facility credentialing
  • Solo practitioner credentialing
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Safety compliance
  • Relationship building
  • Task prioritization
  • Self motivation
  • Data entry
  • Conflict resolution
  • Risk assessment
  • Professionalism
  • Quality control
  • Continuous improvement
  • Adaptability
  • Time management abilities

Timeline

Credentialing Coordinator

The FIRM
08.2023 - Current

Receptionist

The FIRM
04.2023 - 08.2023

House Keeper

Self
01.2021 - 04.2023

Dispatcher

Midway Wrecker Service
12.2017 - 11.2019

Bachelor Of Science - Healthcare Administration

Capella University

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Britanee Born