Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britanee Metcalfe

Gonzales,Louisiana

Summary

I have experience in healthcare, retail, and hospitality, with a diverse range of skills including leadership, communication, analytical thinking, and attention to detail. As a Medical Office Supervisor, I managed daily operations, transitioned from paper to online systems, and implemented HR policies. As a Retail Manager, I managed a team, met financial goals, and implemented inventory management and loss prevention measures. As an Insurance Verification and Authorization Specialist, I provided excellent customer service and ensured accurate patient records.

Overview

15
15
years of professional experience

Work History

Clinic Supervisor

Restoration Health Collective
Baton Rouge, LA
10.2021 - Current
  • Check in and out patients in a friendly and professional manner, processing and verifying insurance information, collecting patient payments, and handling financial transactions
  • Schedule patient appointments and confirmed them promptly, managing the clinic's schedule and ensuring adequate staffing levels
  • Coordinate student schedules and onboarding, collaborating with colleges and universities to ensure compliance with academic requirements and maintaining up-to-date contracts
  • Manage employee request offs, coordinating with the team to maintain efficient operations
  • Answer and direct incoming phone calls, providing excellent customer service to patients and visitors
  • Maintained patient records and ensured confidentiality of all patient information, using computer systems and software such as EMR and MS Office
  • Develop and implement an HR manual using Gusto, ensuring compliance with state and federal regulations and promoting a positive work environment
  • Led the transition from paper chart to all online, streamlining patient record-keeping and increasing efficiency
  • Perform administrative tasks as assigned by supervisor, contributing to the smooth operation of the clinic

Patient Access Coordinator

Baton Rouge General Hospital
Baton Rouge, LA
01.2012 - 05.2021
  • Verified patient insurance benefits and obtained necessary authorizations from insurance companies, ensuring timely and accurate reimbursement for services provided
  • Worked to reverse denials of insurance claims, collaborating with insurance companies and patients to resolve any issues or discrepancies
  • Scheduled patients for outpatient physical therapy, pelvic floor physical therapy, and burn unit treatments, coordinating with therapists and other team members to ensure efficient operations
  • Answered incoming phone calls and responded to patient inquiries, and helping patients understand their health insurance benefits and coverage
  • Maintained patient records and ensured confidentiality of all patient information
  • Collaborated with therapists and other team members to ensure all patient care and billing information was accurate and up-to-date

Sr Assistant Store Manager

Charming Charlie
Hammond, LA
06.2008 - 12.2011
  • Opened and closed the store, ensuring all procedures were followed and the store was prepared for the day's operations or secured for the night
  • Managed a team of 15 to 20 associates, providing coaching, feedback, and support to ensure excellent customer service and efficient store operations
  • Maintained store cleanliness and visuals
  • Worked to meet store financial goals, analyzing sales data, developing and implementing strategies to increase sales, and managing expenses to maintain profitability
  • Managed the point of sale system, ensuring accuracy of transactions and compliance with company policies and procedures
  • Recruited, trained, and onboarded new employees
  • Managed inventory, ensuring accurate counts, timely ordering, and proper storage and handling of merchandise
  • Implemented loss prevention measures, collaborating with the team to prevent and address theft and shrinkage

Education

Zachary High School
Zachary, LA
05.2004

Skills

  • Strong organizational and multitasking skills
  • Excellent communication and customer service skills
  • Strong leadership and management skills
  • Proficient in using a point of sale system, computer systems and software
  • Knowledge of HIPAA rules and regulations
  • Critical and analytical thinking skills
  • Ability to work in a fast-paced and team-oriented environment
  • Attention to detail and ability to maintain accuracy in all tasks
  • Policy and Program Development

Timeline

Clinic Supervisor

Restoration Health Collective
10.2021 - Current

Patient Access Coordinator

Baton Rouge General Hospital
01.2012 - 05.2021

Sr Assistant Store Manager

Charming Charlie
06.2008 - 12.2011

Zachary High School

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Britanee Metcalfe