Britani Gonzalez-Castillo
Sacramento,CA
Summary
Proactive individual known for reliability and punctuality. Demonstrated success in maintaining operational standards while delivering exceptional customer service and collaborating effectively with team members.
Overview
10
10
years of professional experience
Work History
Crew Team Member
Wetzel's Pretzels
Sacramento, CA
09.2025 - Current
- Prepared and served food items in compliance with safety and quality standards.
- Operated point-of-sale system for accurate cash handling and customer transactions.
- Maintained cleanliness of work area to ensure a safe environment for team and customers.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Collaborated with team members to optimize workflow during peak hours effectively.
- Delivered excellent customer service by addressing inquiries and resolving issues promptly.
- Adhered to company policies and procedures while executing daily tasks efficiently.
Fragrance Vendor
Perfumes and Brandname Sunglasses
Sacramento, CA
03.2021 - 03.2022
- Assisted customers in selecting fragrances based on preferences and needs.
- Educated clients on fragrance application techniques and product benefits.
- Maintained product displays, ensuring an appealing and organized presentation.
- Processed transactions accurately using point-of-sale systems.
- Monitored inventory levels and reported shortages to management for replenishment.
- Provided training to new team members on product knowledge, sales techniques, and customer service standards.
- Developed strong relationships with clients by offering exceptional customer service and follow-up consultations.
Student Intern
American Leadership Forum Mountain Valley Chapter
Sacramento, CA
08.2017 - 06.2019
- Assisted in planning and executing community engagement events to enhance local leadership development.
- Developed and maintained relationships with stakeholders to promote collaboration and support initiatives.
- Conducted research on best practices in leadership training for program improvement and innovation.
- Created promotional materials to effectively communicate organizational goals and events to the community.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Participated in scholarship dinners.
Student Intern
American Red Cross
Sacramento, CA
08.2016 - 06.2017
- Facilitated workshops to enhance participant skills in leadership and civic responsibility.
- Supported program evaluation efforts by gathering participant feedback and analyzing data for insights.
- Coordinated logistics for meetings, ensuring efficient use of resources and timely communication among participants.
- Collaborated with team members to refine processes for event management, improving overall execution quality.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Education
Bachelor of Arts - Women And Genders Studies
Sonoma State University
Rohnert Park, CA05-2025
Skills
- Bilingual
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Time management
- Cash handling
- Problem-solving
- Teamwork and collaboration
- Performance improvement
- Reliability and punctuality
- Product knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Team Member
Wetzel's Pretzels
09.2025 - Current
Fragrance Vendor
Perfumes and Brandname Sunglasses
03.2021 - 03.2022
Student Intern
American Leadership Forum Mountain Valley Chapter
08.2017 - 06.2019
Student Intern
American Red Cross
08.2016 - 06.2017
Bachelor of Arts - Women And Genders Studies
Sonoma State University