Britani Oberhaus

Front End Supervisor

Walmart

09.2008 - 09.2015

Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Participated in regular meetings with upper management to discuss front-end performance metrics.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Managed inventory levels at checkout, ensuring that high-demand items were always available.
Led by example in customer interactions, setting high standard for service that team members followed.
Addressed and resolved customer complaints, restoring customer confidence and loyalty.
Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
Improved customer checkout experience with introduction of faster, user-friendly payment systems.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Educated staff on strategies for handling difficult customers and challenging situations.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.