Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britani Robinson

Melbourne,FL

Summary

Creative Seamster with history of sewing hiking equipment products and executing tasks to contribute to team success. Skilled in running different machine types and sizes, producing diverse products and using range of stitches. Displays sense of urgency in completing tasks and meeting deadlines.

Overview

7
7
years of professional experience

Work History

Seamstress

Zpacks Corp
08.2021 - 01.2023
  • Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
  • Maintained inventory of sewing supplies and informed manager when supplies fell below acceptable volumes.
  • Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts.
  • Placed thread spools on spindles, inserted bobbins and threaded ends through machine guides.
  • Matched cloth pieces in correct sequences prior to sewing and verified correct dye lots and patterns.
  • Checked fabric for markings and pins to sew together correctly.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Pressed, steamed and hung items to prepare alterations for pick-up.
  • Sewed hiking packs using serger, double needle and walking foot machines.

Manager in Training

Dunkin' Donuts
06.2018 - 08.2021
  • Opened and closed store daily.
  • Cultivated loyal customer base by providing excellent customer service.
  • Responded to customer service issues and worked with parties to effectively communicate and resolve.
  • Scheduled employee work shifts and communicated about sick days and vacation .
  • Streamlined operational processes, resulting in increased efficiency and productivity across all departments.
  • Integrated new technologies into daily workflows, streamlining processes while maintaining high levels of service quality.
  • Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
  • Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Call Center Representative

ADDECCO Temp Agency
08.2015 - 12.2020
  • This was a seasonal position for the Holidays.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.


Education

High School Diploma - General

Minnetonka Senior High School
Minnetonka, MN
06.2015

Skills

  • Customer Service
  • Relationship Building
  • Problem Resolution
  • Reliable & Trustworthy
  • Good Work Ethic
  • Active Listening
  • Friendly, Positive Attitude
  • Microsoft Office
  • Data Management
  • People Skills
  • Computer Skills
  • Planning & Organizing
  • Conflict Resolution
  • Organizational Skills
  • Critical Thinking
  • Supervision & Leadership
  • Team Management
  • Basic Math

Timeline

Seamstress

Zpacks Corp
08.2021 - 01.2023

Manager in Training

Dunkin' Donuts
06.2018 - 08.2021

Call Center Representative

ADDECCO Temp Agency
08.2015 - 12.2020

High School Diploma - General

Minnetonka Senior High School

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Britani Robinson