Britania Edwards
North Lauderdale,FL
Summary
Dedicated and personable professional with experience in customer service and hospitality, skilled at delivering memorable experiences in fast-paced environments. Known for strong communication, time management, and multitasking abilities, with a proven track record of enhancing guest satisfaction and driving repeat business. Collaborative team player with a keen eye for detail, adept at problem-solving and meeting diverse customer needs.
Overview
5
5
years of professional experience
Work History
Server
BRGRSTOP
4301 Coconut Creek Parkway
09.2021 - Current
- Demonstrated great multitasking skills by being the only opener 90% of my shifts, working 4-5 different positions simultaneously while maintaining high standards of accuracy and efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Memorized menu items and specials to quickly on questions and make personalized recommendations to guests.
- Trained new staff on best practices for guests, interactions, PO S system usage, and restaurant policies.
- Resolved guest complaints, professionally and tactfully turning potentially negative experience into positive outcomes.
- Increased sales through selling high margin items and promotions consistently exceeding daily sales targets.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Youth Development Professional
Boys And Girls Club Of Gallup
416 W Princeton Ave, Gallup, NM 87301
07.2020 - 06.2021
- Developed and led engaging programs aimed at foster and personal growth, social skills and academic success for youth.
- Tailored activities to meet the needs of diverse age group, backgrounds, and abilities.
- Kept case files updated, accurate and aligned with requirements.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Collaborated with schools, families and local organizations to create a supportive network for use development.
- Organized community outreach, events and awareness of youth programs and foster relationships.
- Assisted with educational needs through tutoring and homework assistance.
Server
Cracker Barrel Restaurant
1480 W Maloney Ave, Gallup, NM 87301
11.2019 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
High School Diploma -
Tohatchi High School
US-491, Tohatchi, NM 8732505.2019
Skills
- Customer Service Excellence
- Leadership
- Effective Communication & Conflict Resolution
- Time Management & Multitasking
- Strong Work Ethic
- POS System Proficiency
- Menu Memorization
- Team Collaboration
- Adaptability
- Sales & Persuasion
Timeline
Server
BRGRSTOP
09.2021 - Current
Youth Development Professional
Boys And Girls Club Of Gallup
07.2020 - 06.2021
Server
Cracker Barrel Restaurant
11.2019 - 06.2021
High School Diploma -
Tohatchi High School