Britania Edwards
North Lauderdale,FL
Summary
Dedicated and personable professional with experience in customer service and hospitality, skilled at delivering memorable experiences in fast-paced environments. Known for strong communication, time management, and multitasking abilities, with a proven track record of enhancing guest satisfaction and driving repeat business. Collaborative team player with a keen eye for detail, adept at problem-solving and meeting diverse customer needs.
Overview
5
5
years of professional experience
Work History
Server
BRGRSTOP
09.2021 - Current
- Demonstrated great multitasking skills by being the only opener 90% of my shifts, working 4-5 different positions simultaneously while maintaining high standards of accuracy and efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Memorized menu items and specials to quickly on questions and make personalized recommendations to guests.
- Trained new staff on best practices for guests, interactions, PO S system usage, and restaurant policies.
- Resolved guest complaints, professionally and tactfully turning potentially negative experience into positive outcomes.
- Increased sales through selling high margin items and promotions consistently exceeding daily sales targets.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Youth Development Professional
Boys And Girls Club Of Gallup
07.2020 - 06.2021
- Developed and led engaging programs aimed at foster and personal growth, social skills and academic success for youth.
- Tailored activities to meet the needs of diverse age group, backgrounds, and abilities.
- Kept case files updated, accurate and aligned with requirements.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Collaborated with schools, families and local organizations to create a supportive network for use development.
- Organized community outreach, events and awareness of youth programs and foster relationships.
- Assisted with educational needs through tutoring and homework assistance.
Server
Cracker Barrel Restaurant
11.2019 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
High School Diploma -
Tohatchi High School
US-491, Tohatchi, NM 8732505.2019
Skills
- Customer Service Excellence
- Leadership
- Effective Communication & Conflict Resolution
- Time Management & Multitasking
- Strong Work Ethic
- POS System Proficiency
- Menu Memorization
- Team Collaboration
- Adaptability
- Sales & Persuasion
Timeline
Server
BRGRSTOP
09.2021 - Current
Youth Development Professional
Boys And Girls Club Of Gallup
07.2020 - 06.2021
Server
Cracker Barrel Restaurant
11.2019 - 06.2021
High School Diploma -
Tohatchi High School
Similar Profiles
Leanys RuizLeanys Ruiz
School Secretary at Broward County Public SchoolsSchool Secretary at Broward County Public Schools
Deborha VitalDeborha Vital
Director of Catering and Sales at Galuppi'sDirector of Catering and Sales at Galuppi's
Cynthia CharlesCynthia Charles
Legal assistant l at State Attorney's officeLegal assistant l at State Attorney's office