Summary
Overview
Work History
Education
Skills
traveling
Languages
Timeline
Generic

Britania Robles

El Paso

Summary


Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Driven and empathetic , bringing a deep understanding of customers satisfaction and relationship building. Urgent to strong problem solving and communication skills along with keen ability to analyze customers feedback and implement effective solution. Committed to enhancing the customer experience through creating a dynamic environment. Strong emphasis on team collaboration to achieve results and adapt to evolving skills. Offering a blend of leadership qualities and strong desire to learn and grown with in management and company environment.

Overview

10
10
years of professional experience

Work History

Customer Experience Manager

Victorias Secret
11.2014 - Current

With in my role i was able to leverage tools provided to me to deliver results to make strategic decisions to maximize results through product optimization.By utilizing my tools daily i was informed with the latest communication and take action on anything pending. As driving result every 2 hr segment by always staying inmotion to drive 30% conversion. In addition to delivering results i was able to engage with my team by demonstrating passion for the brand as well as develop my team through strong culture of collaboration. Being able to develop new employees and on- going performance assessments of my current employees monthly to teach them new skills and empowering them to confidently use them. Creating succession plans and promotion with in our team to help develop their knowledge and professional growth with in the company. I had a strong understanding of my role and i was able to make the best decisions that will result in maximized sales. Frome merchandising the floor to maximizing product and rezoning talent to deliver the best customer service experience. Taking initiative to set up my store for success daily, i was quick to learn and apply new processes. Being able to deliver strong customer service by staying in motion to observe and coach to behaviors. Delivering an omni experience as well by ensuring the floor continues to have product availability for our customers and maintain floor story for our customers alive through her shopping experience by leveraging my Brand Guide tool.

  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Established performance and service goals and held associates accountable for individual performance.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Increased employee retention through effective training and mentorship programs.
  • Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.

Education

Bachelor of Arts - Fashion Design

The Art Institute of San Diego
San Diego, CA
09.2014

High School Diploma -

Montwood High School
El Paso, TX
06.2010

Skills

  • Cross-functional collaboration
  • Customer empathy
  • Data analytics
  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Sales techniques
  • Sales management
  • Performance evaluations
  • Workforce management
  • Business administration
  • Marketing
  • Product management
  • Brand management
  • Coaching and mentoring
  • Employee onboarding
  • Positive attitude
  • Problem resolution
  • Multitasking
  • Hiring and training

traveling

One of my favorite things to do is travel, mainly to experience new food dishes as well as culture. My favorite location to travel to is Mexico.

Languages

Spanish
Native or Bilingual

Timeline

Customer Experience Manager

Victorias Secret
11.2014 - Current

Bachelor of Arts - Fashion Design

The Art Institute of San Diego

High School Diploma -

Montwood High School
Britania Robles