BRITANIE CURTIS
Goodyear,AZ
Summary
As a Loan Servicing Representative with over two years of experience, I have honed my skills in back-office administrative tasks and data entry operations with exceptional attention to detail and a high degree of accuracy. My experience in customer service, clerical work, and data entry roles over the past seven years has allowed me to develop excellent communication skills and a customer-centric approach to problem-solving. My career goal is to find a company that values longevity, growth, and making a positive impact in the world while allowing me to utilize my expertise in data entry and customer care to contribute to the success of the team and the organization.
Overview
7
7
years of professional experience
Work History
Associate Loan Servicing Representative
Wells Fargo
07.2022 - Current
- Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances
- Perform routine tasks for Loan Servicing functional area including entering data into excel spreadsheets to formulate refund checks and to review, research, and process loan disbursement requests
- Utilize excel spreadsheets to enter and track daily performance and productivity.
Specialist
Walgreens
03.2022 - 06.2022
- Took a high volume of inbound and outbound calls with customers, physician offices, patients or third-party providers about the company’s products or services following standard SOPs and procedures
- Enter data into the system.
Loan Servicing Specialist IV
Randstad
05.2021 - 02.2022
- Reviewing loan documents against system data
- Entering and logging accurate loan information into excel spreadsheets and internal systems
- Mailing loan documents.
Loan Servicing Specialist
Robert Half/Apple One
09.2020 - 04.2021
- Responsible for performing a variety of loan servicing tasks such as matching bills to checks
- Research Process: Obtained tax amounts that were due and verified the correct payment and parcel number for checks, while entering numerical data from checks and account information into excel spreadsheets.
Fulfillment Associate
Equifax
11.2019 - 08.2020
- Understand and transition between data entry and verification tasks using standard verification processes on outbound calls
- Perform clerical, phone, operational, manual work, document review or audit, research more in-depth data of information requested, utilizing appropriate resources, and more.
Customer Service Representative
GC Services
04.2019 - 10.2019
- Took inbound calls and assisted customers with placing orders and answered any questions they had regarding products/services.
Customer Service Representative
TTEC
03.2018 - 03.2019
- Took inbound calls from several different companies and entered data into the system for each.
Account Specialist
DM Services
10.2017 - 02.2018
- Addressed various types of customer inquiries and concerns pertaining to recent orders and accountinformation, while assessing multiple screens and entering data into the systems.
Financial Services Advisor
Bridge Point Education
10.2016 - 09.2017
- Counseled students on student finance opportunities and the proper application process
- Communicated with students via phone, email, chat, etc
- To answer inquiries on educational funding questions and concerns.
Inbound Marketing &Retention Specialist
EGS/Alorica Call Center
11.2015 - 10.2016
- Took general customer care calls to assist customers with their many concerns regarding billing, products, andservices as well as helped to persuade customers to purchase the service and not to cancel it
- Accessed multiple screens and completed various data entry tasks on each individual call
Education
BS - Business Administration and Marketing
Western Governor’s University
OnlineAssociate Of Arts - Liberal Arts
Kirkwood Community College, South Shore High School
Cedar Rapids, IA05.2022
High School Diploma -
School of Leadership At South Shore High School
Chicago06.2014
Skills
- Typing Speed of 55 WPM with high Accuracy
- Document Review
- Administrative Data Entry
- Proficient in Loan Servicing
- Verbal and Written Communication
- Proficient in Microsoft Office, including Excel
- Strong problem-solving and analytical skills
Timeline
Associate Loan Servicing Representative
Wells Fargo
07.2022 - Current
Specialist
Walgreens
03.2022 - 06.2022
Loan Servicing Specialist IV
Randstad
05.2021 - 02.2022
Loan Servicing Specialist
Robert Half/Apple One
09.2020 - 04.2021
Fulfillment Associate
Equifax
11.2019 - 08.2020
Customer Service Representative
GC Services
04.2019 - 10.2019
Customer Service Representative
TTEC
03.2018 - 03.2019
Account Specialist
DM Services
10.2017 - 02.2018
Financial Services Advisor
Bridge Point Education
10.2016 - 09.2017
Inbound Marketing &Retention Specialist
EGS/Alorica Call Center
11.2015 - 10.2016
BS - Business Administration and Marketing
Western Governor’s University
Associate Of Arts - Liberal Arts
Kirkwood Community College, South Shore High School
High School Diploma -
School of Leadership At South Shore High School
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