Britanie Ferguson
Pharmacy Technician Prior Auth Representative
West Valley City,UT
Summary
Dedicated Pharmacy Technician with expertise in medication verification and patient education. Committed to ensuring compliance and enhancing patient care through effective communication and problem resolution. Prior authorization experience in complexed specialty and chemo patients. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician Prior authorization
Intermountain Healthcare Home infusion
South Jordan , UT
05.2023 - Current
- Assisted pharmacists in verifying medication orders and prescriptions.
- Maintained accurate records of patient medication profiles and history.
- Operated pharmacy software for prescription processing and billing.
- Collaborated with healthcare team to ensure optimal patient care.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Answered telephones to respond to questions or requests.
Advanced Pharmacy technician Home infusion
Intermountain Homecare
South Jordan, Utah
07.2015 - 05.2023
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Educated patients on medication usage and potential side effects effectively.
- Trained new pharmacy technicians on standard procedures and best practices.
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Provided support services such as maintaining records or filing documents.
- Resolved problems related to prescription orders in accordance with established policies.
- Trained new technicians on pharmacy operations procedures.
- Provided customer service by answering questions regarding drug interactions, side effects and dosage information.
- Maintained patient profiles, entered new prescriptions into the computer system, and refilled prescriptions as necessary.
- Participated in continuing education programs related to pharmacy practice updates.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Pharmacy Technician/ Buyer
Tosh orthopedic hospital
Murray , UT
06.2013 - 07.2015
- Dispensed medications accurately to patients following hospital protocols.
- Assisted pharmacists in preparing and labeling prescriptions efficiently.
- Managed inventory levels, ensuring timely restocking of essential medications.
- Maintained accurate records of medication orders and patient profiles.
- Collaborated with healthcare professionals to ensure safe medication practices.
- Trained new pharmacy staff on operational procedures and safety guidelines.
- Monitored expiration dates and handled medication recalls promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Analyzed inventory levels to ensure optimal stock availability.
- Collaborated with clinical staff to understand supply needs for surgeries.
- Coordinated purchasing activities to align with hospital budget constraints.
- Reviewed purchase orders for accuracy and compliance with hospital policies.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Tracked and approved procurement plans and inventory levels.
Medical mall Pharmacy
Intermountain Healthcare
taylorsville , UT
08.2006 - 06.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Science - Science And Chemistry
Salt Lake Community College
Salt Lake City, UT03-2005
Skills
- Medication verification
- Prescription processing
- Billing reconciliation
- Patient education
- Inventory management
- Customer relationship management
- Compliance adherence
- Team collaboration
- Problem resolution
- Effective communication
- Time management
- Data entry accuracy
- Verifying orders
- Aseptic techniques
- Patient education and counseling
- Medicare and medicaid process
- Supporting pharmacy operations
- Insurance verification
- Answering customer questions
- Stocking shelves
- Pharmaceutical calculations
- Labeling accuracy
- Intravenous admixture preparation
- Ordering and stocking medications
- Pharmacy law compliance
- Drug utilization review
- Insurance billing
- Updating medication histories
- Resolving customer issues
- Medication dispensing
- Confidentiality and HIPAA
- Prescription interpretation
- Receiving incoming supplies
- Problem-solving skills
- Healthcare regulations
- Dosage form preparation
Timeline
Pharmacy Technician Prior authorization
Intermountain Healthcare Home infusion
05.2023 - Current
Advanced Pharmacy technician Home infusion
Intermountain Homecare
07.2015 - 05.2023
Pharmacy Technician/ Buyer
Tosh orthopedic hospital
06.2013 - 07.2015
Medical mall Pharmacy
Intermountain Healthcare
08.2006 - 06.2013
Associate of Science - Science And Chemistry
Salt Lake Community College