Britanie Girard
Las Vegas,NV
Summary
Seeking to provide more than 10 years of successful experience in general management and office support with recognized strengths in account maintenance, problem-solving, troubleshooting, sales staff support, and customer care. Determines needs and overcomes objections with practiced skill. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Inbound Sales Rep
Cox Enterprises
05.2023 - 07.2023
- Search sensitive customer information, Research and logged task on multiple windows, Provided quality customer service, Converse with Cox supervisors internally and externally, Prepared customized media orders for activation, Sold multiple media customized media orders for customers, Took order payments via secured systems
Customer Service Rep (GCX)
eBay: SneakerCon
11.2021 - 05.2023
- Search sensitive customer information, Research and logged task on multiple windows, Provided quality customer service, Converse with eBay internally and externally, Prepared customized listing for shipping
Patient Service Caregiver
HealthCare Partners of Nevada
04.2020 - 03.2021
- General Office duties, Customer Service, Maintaining physical and digital patient records, Scheduling in-house and external Dr Appointments, Manage large amounts of incoming calls, Generate sales leads, Identify and assess customers’ needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using correct methods/tools, Meet personal/customer service team sales targets and call handling quotas, Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents, Follow communication procedures, guidelines and policies, Take extra miles to engage customers
Accounting Administrative Coordinator
Nevada Restaurant Services Inc
10.2017 - 12.2019
- Administrative duties including booking employee travel, General Office duties, Customer Service/ Gaming Resolution, Helped with multiple different projects around our office, Processing and reporting on office expenses, Maintaining physical and digital employee records, Scheduling in-house and external meetings, Prepare presentations, spreadsheets and reports, Organizing and updating filing systems, Processing bank deposits, financial statements, reporting and processing of various accounts payable projects, Data Entry
Education
Associate of Arts - Business Management/Marketing
National American University
Denver, CO07.2019
Skills
- Advanced experience using Microsoft Excel, Microsoft Office, Microsoft Word, Adobe Photoshop, QuickBooks
- Sales, Relationship Building, Database entry, Email/Phone Etiquette, Customer Inquiry and Response, Sales Training, Data entry proficiency,
- Records Maintenance, Multi-Line Telephone Systems, Quality Assurance, Project Planning, Flexible and Adaptable, Organization and Time Management
- High-volume call centers, Payment posting understanding, Call management software, Performance Metrics
Timeline
Inbound Sales Rep
Cox Enterprises
05.2023 - 07.2023
Customer Service Rep (GCX)
eBay: SneakerCon
11.2021 - 05.2023
Patient Service Caregiver
HealthCare Partners of Nevada
04.2020 - 03.2021
Accounting Administrative Coordinator
Nevada Restaurant Services Inc
10.2017 - 12.2019
Associate of Arts - Business Management/Marketing
National American University
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