Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Britannia Montes

Deming

Summary

Dedicated and detail-oriented. Proficient in customer relationship management, financial transactions, and regulatory compliance. Recognized for strong problem-solving skills, impeccable attention to detail, and a commitment to providing excellent customer service. Demonstrated ability to build and maintain strong client relationships, resulting in increased customer satisfaction and loyalty. Skilled in handling cash transactions, and opening and closing accounts. Strong team player with a collaborative approach and the ability to work effectively in a fast-paced environment. Excellent communication skills with a customer-focused mindset. Seeking an opportunity to leverage my skills and experience to contribute to a in you team and support the success of the organization.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Optical Assistant

Dior Optical
01.2025 - Current
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Substitute Teacher

Deming Public Schools
08.2023 - 05.2024
  • Delivered lesson plans and engaged with students for duration of teacher absence.
  • Managed and implemented classroom activities in alignment with student learning goals.
  • guardians,Conferred with parents or guardians and counselors to resolve students' behavioral and academic problems.
  • Fostered safe and productive learning environment by maintaining discipline and classroom control.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Deming Luna County Starmax Theatre
01.2023 - 08.2023
  • Controlled quality of finished products with regular inspections and non-destructive tests.
  • Greeted and engaged with theatre guests in a friendly and professional manner.
  • Addressed customer questions and concerns, providing information on showtimes, seating, and theatre policies.
  • Managed cash transactions, processed credit card payments, and ensured accurate cash register balancing at the end of shifts.
  • Handled customer transactions swiftly and accurately to minimize wait times.
  • Prepared and served concession items, such as popcorn, soda, candy, and other snacks, adhering to safety and hygiene standards.
  • Maintained a clean and organized concession stand, ensuring food safety compliance.

Barista

Starbucks
06.2021 - 12.2021
  • Maintained clean work stations to adhere to health and safety guidelines.
  • Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
  • Ground coffee beans, brewed coffee and tea and prepared baked goods.
  • Handled refunds and remade incorrect drinks to improve customer experience.

Education

Associate of Business Administration - Business Administration

Western New Mexico University
Silver City, NM
05-2026

High School Diploma - undefined

Deming Cesar Chavez
Deming, NM
05.2023

Skills

  • Lesson planning
  • Positive reinforcement
  • Activity management
  • Classroom management
  • Appointment scheduling
  • Customer service
  • Patient care
  • Glasses repair
  • Supply restocking
  • Payment collection
  • Eyewear advising
  • Patient recordkeeping

Languages

Spanish, Advanced (C1)
English, Bilingual or Proficient (C2)

Timeline

Optical Assistant

Dior Optical
01.2025 - Current

Substitute Teacher

Deming Public Schools
08.2023 - 05.2024

Deming Luna County Starmax Theatre
01.2023 - 08.2023

Barista

Starbucks
06.2021 - 12.2021

High School Diploma - undefined

Deming Cesar Chavez

Associate of Business Administration - Business Administration

Western New Mexico University