Britany Austin

• Offered detailed information about products and binding coverage.
• Optimized renewal processes for enhanced customer experience by proactively reviewing policies prior to expiration dates.
• Conducted thorough risk assessments to identify potential exposures and recommend appropriate insurance coverage options.
• Maintained a high level of professionalism and ethics, adhering to all applicable regulations and industry standards.
• Received inbound phone calls and electronic quote submissions.
• Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
• Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
• Drafted, submitted and processed sales contracts for orders received.
• Increased sales revenue by establishing new client relationships and nurturing existing ones.
• Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
• Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
• Enhanced customer satisfaction rates by proactively addressing inquiries or issues before they escalated into larger problems.
• Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.

• Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
• Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
• Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
• Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
• Sorted mail according to order of address appearance for easy access in field.
• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
• Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
• Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Increased revenue with creative marketing initiatives and promotional events.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.

Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

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