Britany Carden
Moore,OK
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
10
10
years of professional experience
Work History
Office Manager
Rebel Sign Co LLC
10.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Online Banking Specialist
MidFirst Bank
05.2018 - 07.2021
- Answered customer concerns and queries about financial products via phone conversations and email correspondence
- Completed more than 70 calls per day by following scripts and maintaining call control
- Referred unresolved customer grievances to designated departments for further investigation
- Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to access online
- Followed advancements in banking best practices and training methods to continuously improve training strategies
- Training new hires for job responsibilities
- Developed and implemented security measures for safeguarding sensitive customer data within the online platform.
- Participated in quality assurance testing for system updates, ensuring minimal disruption during deployment.
- Conducted regular audits to ensure compliance with federal regulations and industry standards for secure online transactions.
- Contributed to cross-functional teams by providing input on product enhancements and improvements to maximize customer value.
Shift Leader/Manager
K-MAC Enterprises
06.2016 - 12.2020
- Managed operations during shift, with total awareness of activities of employees and customers
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
- Developed and maintained effective working relationships with team members, management, and customers
- Check register for cash and charge totals at the beginning and end of each shift
Customer Service Representative
K-MAC Enterprises
07.2014 - 08.2016
- Cash handling
- Deadlines to meet a survey quota
- Food service
- Utilized systems such as POS to help customers
- Exceeded requirements in providing products and services to customers at all times
Sales Associate
Affordable Pool Solutions
03.2015 - 11.2015
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Attended sales conferences to improve relationship building and closing techniques
Education
High School Diploma -
Westmoore Highschool
Oklahoma City, OK01-2013
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
Timeline
Office Manager
Rebel Sign Co LLC
10.2022 - Current
Online Banking Specialist
MidFirst Bank
05.2018 - 07.2021
Shift Leader/Manager
K-MAC Enterprises
06.2016 - 12.2020
Sales Associate
Affordable Pool Solutions
03.2015 - 11.2015
Customer Service Representative
K-MAC Enterprises
07.2014 - 08.2016
High School Diploma -
Westmoore Highschool
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