Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britany Chery

Temple,PA

Summary

Accomplished leader with extensive experience at McDonald's, adept in Office Administration and Relationship Building. Spearheaded employee training programs, enhancing team performance and customer satisfaction. Excelled in multitasking and efficient operations management, significantly contributing to restaurant success. Demonstrates exceptional verbal communication and team collaboration skills, ensuring high-quality service standards are met.

Overview

5
5
years of professional experience

Work History

Second Assistant General Manager

Mcdonald's
03.2024 - Current
  • Lead important internal functions including Employee Training, Food Safety, and Inventory Management
  • Effectively delegate tasks to team members and report back results
  • Directly support the General Manager to achieve restaurant performance and quality standards in three areas:
  • Supervise food quality, safety, cost, and new menu items
  • Hire, train, and schedule restaurant staff to meet sales and profit goals
  • Deliver a memorable guest experience by ensuring all staff is trained and organizing key service areas within the restaurant to provide the best service
  • Understand that teamwork is key: Partner with restaurant team to ensure safe and efficient operations of the restaurant

Shift Manager

McDonald's
09.2021 - 03.2024
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Shift Manager

McDonald's
02.2021 - 07.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Crew Trainer

Mcdonald's
03.2020 - 02.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.

Crew Member

McDonald's
07.2019 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Associate of Science - Nursing

Reading Area Community College
Reading, PA
05-2028

High School Diploma -

Muhlenberg High School
400 Sharp Ave, Reading, PA, 19605
05-2023

Skills

  • Office Administration
  • Document Preparation
  • File Management
  • Calendar Management
  • Meeting planning
  • Fast Learner
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Relationship Building
  • Workload Management
  • Administrative duties
  • Administrative Support

Timeline

Second Assistant General Manager

Mcdonald's
03.2024 - Current

Shift Manager

McDonald's
09.2021 - 03.2024

Shift Manager

McDonald's
02.2021 - 07.2021

Crew Trainer

Mcdonald's
03.2020 - 02.2021

Crew Member

McDonald's
07.2019 - 03.2020

Associate of Science - Nursing

Reading Area Community College

High School Diploma -

Muhlenberg High School

Similar Profiles

CREATE PROFILE
Britany Chery