Britany Colbert
New York
Summary
Experienced barista with strong customer service, cash handling, and specialty coffee knowledge. Skilled in high volume cafe environments, espresso preparation, latte art, and maintaining fast, organized workflows. Known for creating welcoming customer experiences and working efficiently under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Central Perk
New York
10.2025 - Current
- Trained new baristas on coffee preparation and customer service protocols to enhance team efficiency and customer satisfaction.
- Implemented new beverage recipes based on customer feedback and seasonal trends.
- Demonstrated the proper techniques for steaming milk, brewing espresso drinks, and creating latte art.
- Facilitated team meetings to share best practices, fostering a culture of excellent customer service.
Lead Barista
Cute Cat Cafe
New York
02.2023 - 09.2025
- Prepared espresso beverages, teas, and specialty drinks efficiently during high volume shifts
- Operated POS system, processed cash and card transactions, balanced registers to ensure accurate financial records
- Developed rapport with regular customers, fostering a welcoming cafe atmosphere that encouraged repeat visits
- Prepared diverse hot and iced drinks with precision, contributing to high customer satisfaction ratings.
Shift Supervisor
Doughnuttery
New York
10.2022 - 11.2023
- Supervised cafe and bakery operations during high volume shifts, ensuring efficient workflow and delivering excellent customer service
- Led team by delegating tasks, assisting during rush periods, and fostering positive communication to enhance team cohesion
- Managed cash handling responsibilities, including register balancing, safe counts, and end of shift reports
- Executed opening and closing duties to streamline business operations.
Education
High School Diploma -
Timberlake High School
Forest, VA06-2017
Skills
- Espresso extraction
- Latte art
- Menu innovation
- POS operation
- Customer service
- Team communication
Certification
- Food Handlers
- Fire Guard Safety
Timeline
Barista Shift Lead
Central Perk
10.2025 - Current
Lead Barista
Cute Cat Cafe
02.2023 - 09.2025
Shift Supervisor
Doughnuttery
10.2022 - 11.2023
High School Diploma -
Timberlake High School