Britany Cowley
Pinehill
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 25-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Inside Sales Representative/outside Sales Support
United Rentals
05.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
- Enhanced customer experience by efficiently managing showroom appointments and welcoming visitors with a professional demeanor.
- Supported inventory management, conducting periodic checks and ensuring accurate records of available stock.
- Maintained a visually appealing showroom, organizing displays to showcase products effectively.
Store Manager
Family Dollar
04.2014 - 05.2021
- Established a positive store culture focused on teamwork, customer service excellence, and continuous improvement initiatives.
- Implemented effective scheduling practices that ensured adequate staffing levels during peak hours while minimizing labor costs.
- Collaborated with corporate teams to implement new policies and procedures, improving overall store efficiency.
- Improved sales performance with strategic merchandising plans and targeted promotions.
- Managed inventory levels for optimal product availability and turnover rates.
- Oversaw store renovations, ensuring timely completion within budget constraints for minimal disruption to business operations.
- Increased customer satisfaction by implementing efficient store operations and staff training.
- Managed financial aspects of the store including budgeting, expense tracking, revenue projections, and P&L reporting.
- Enhanced employee productivity through regular coaching, feedback, and performance evaluations.
- Maintained clean, organized store layout for optimal visual presentation of products and ease of navigation for customers.
- Implemented loss prevention strategies for reduced shrinkage and improved profit margins.
- Recruited hired, and trained top talent for key positions within the store team structure.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Spencer's Gifts
08.2010 - 02.2014
- Implemented effective scheduling practices that ensured adequate staffing levels during peak hours while minimizing labor costs.
- Established a positive store culture focused on teamwork, customer service excellence, and continuous improvement initiatives.
- Improved sales performance with strategic merchandising plans and targeted promotions.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximized profits.
- Oversaw store renovations, ensuring timely completion within budget constraints for minimal disruption to business operations.
- Managed financial aspects of the store including budgeting, expense tracking, revenue projections, and P&L reporting.
- Increased customer satisfaction by implementing efficient store operations and staff training.
- Implemented loss prevention strategies for reduced shrinkage and improved profit margins.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Resolved customer complaints for improved store reputation and loyalty.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Gloucester County Institute of Technology
Sewell, NJ04-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Inventory management
- Store merchandising
- Supply ordering
- Vendor management
- Sales strategies
- Product merchandising
Timeline
Inside Sales Representative/outside Sales Support
United Rentals
05.2021 - Current
Store Manager
Family Dollar
04.2014 - 05.2021
Store Manager
Spencer's Gifts
08.2010 - 02.2014
Store Manager
Sally Beauty Holdings Inc.
High School Diploma -
Gloucester County Institute of Technology
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