Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Britany Davis

Phoenix,AZ

Summary

Aspiring flight attendant with a passion for delivering exceptional customer service and ensuring passenger safety. Eager to leverage my strong communication skills and dedication to provide a positive and memorable travel experience. Quick learner with a positive attitude, ready to contribute to a dynamic team environment and exceed airline standards.

Overview

8
8
years of professional experience

Work History

Account Specialist 1

Upgrade Inc
08.2023 - Current
  • Manage incoming customer calls, addressing inquiries, resolving issues, and processing requests.
  • Successfully reduced customer complaints by 25% through proactive resolution strategies implemented during inbound calls.
  • Interact with customers via phone and email, ensuring thorough and accurate documentation of interactions.
  • Recognized as the "Customer Service Ninja" for consistently creating positive customer experiences.
  • Maintain superior quality assurance results, contributing to overall customer satisfaction and retention.

Customer Support Specialist

ABB INC
08.2021 - 08.2022
  • Orchestrated superior service delivery with meticulous order management and clear communication.
  • Executed flawless adherence to Standard Operating Procedures and SAP/ERP processes.
  • Championed meticulous documentation accuracy, spanning order entry, billing, shipping, and invoicing.
  • Coordinated effective solutions for customer requests, elevating overall satisfaction.
  • Proactively communicated issue statuses, ensuring a positive customer experience.
  • Tracked and reported performance metrics, contributing to strategic decision-making.

Equiniti

Shareowner Services
11.2018 - 04.2019
  • Responded with exceptional efficiency to shareholder inquiries, managing tasks like transfer requirements and dividend payments.
  • Provided continuous coaching, enhancing Account Representatives' service capabilities and fostering career growth.
  • Contributed to a collaborative team environment with self-motivation, positivity, and robust communication skills.

Debit Card Fraud Prevention/Credit Card Recovery

JPMorgan Chase
03.2017 - 01.2018
  • Applied logical problem-solving and critical thinking to make effective decisions for customers.
  • Ensured thorough research and documentation of customer account activities, adhering to regulatory practices.
  • Exhibited proficiency in multiple browsers, tabs, and instant messenger tools, enhancing operational efficiency.

Clerk

Quiktrip
05.2016 - 05.2017
  • Delivered outstanding customer service, maintaining store merchandise, cleanliness, and checkout areas.
  • Proactively resolved customer complaints, demonstrating strong problem-solving skills.
  • Contributed to overall store operations with precision and responsibility.

Education

3.87 GPA

Rio Salado Community College
Phoenix, AZ

High School Diploma -

North High School August 2012 – May 20
Phoenix
05.2016

Skills

  • Advertising Strategies

Strategic leadership and team motivation

Proficient multitasking and organizational prowess

Effective training and performance evaluation

Solution-driven approach to positive public relations

Technical proficiency in LEXIS-NEXIS, Microsoft, Salesforce, Distributors Maintenance, Tops (Green screen), SAP, FLETCH, KRONOS, Slack,

  • Terms Negotiation
  • Customer Engagement

Accomplishments

● Vice President of Company Dance

● Member of Peer-Leadership Team

Timeline

Account Specialist 1

Upgrade Inc
08.2023 - Current

Customer Support Specialist

ABB INC
08.2021 - 08.2022

Equiniti

Shareowner Services
11.2018 - 04.2019

Debit Card Fraud Prevention/Credit Card Recovery

JPMorgan Chase
03.2017 - 01.2018

Clerk

Quiktrip
05.2016 - 05.2017

3.87 GPA

Rio Salado Community College

High School Diploma -

North High School August 2012 – May 20

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Britany Davis