Britany Ferguson
Bear,DE
Summary
Dynamic marketing professional with a proven track record in fostering community engagement and enhancing brand visibility. Expertise in developing strategic partnerships and implementing effective outreach initiatives at Global Marketing & Sales. Demonstrated proficiency in Microsoft Office tools and a solution-oriented approach that drives collaborative teamwork and prioritizes tasks for significant project success. Career aspirations include further elevating brand impact through innovative marketing strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Outreach Specialist
Global Marketing & Sales
Elsmere, DE
03.2024 - Current
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Developed and implemented outreach strategies to build relationships with community organizations.
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Attended case management team meetings to staff current clients and provide insight on caseloads.
- Served in various leadership roles to plan and manage community initiatives.
Administrative Assistant
CRG roofing and siding
Baltimore, MD
12.2019 - 04.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Drove customer feedback to deliver information to management for corrective action.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Roadside Assistance
Triple AAA
Newark, United States
01.2018 - 11.2018
- Provide prompt and efficient roadside assistance to members, including tire changes, jump starts, fuel delivery, and lockout services
- Assess and diagnose vehicle issues to provide immediate solutions to recommend towing services when necessary
- Maintain A positive and professional demeanor while interacting with members, ensuring a high level of customer satisfaction
- Operate and maintain service vehicles, ensuring all tools and equipment are in good working order and properly restocked
- Document service calls accurately including details of assistance provided, member information, or any follow up actions required
- Collaborate with dispatch and other team members to ensure timely response service requests
- Stay updated on vehicle repair techniques and roadside assistance best practices through ongoing training and development
Cashier
Dairy Queen Grill & Chill
Middletown, United States
03.2016 - 06.2017
- Balanced daily transactions on a computerized point-of-sale system.
- Processed sales transactions to prevent long customer wait times.
- Answered phone calls to assist customers with questions and orders.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
Kohl's
Middletown, United States
05.2014 - 07.2015
- Customer Service: Provide friendly and efficient service to customers during the checkout process, ensuring A positive shopping experience
- Transaction processing: Accurately process sales transactions, including cash, credit, and gift card payments, and handle returns and exchanges
- Promotions and Loyalty programs: Inform customers about current promotions, sales, and Kohl's rewards programs to enhance customer engagement
- Checkout area maintenance: Keep the checkout area clean and organized, restocking supplies as needed and ensuring A tidy workspace
- Problem Resolution: Address customer inquiries and resolve issues promptly and courteously, escalating concerns to management when necessary
- Team collaboration: Work collaboratively with other team members to ensure efficient store operations and maintain high standards with customer service
Education
Some College - Finance, Psychology
Kennesaw State University
Kennesaw09.2023
High School Diploma -
Appoquinimink High School
Middletown02.2015
Skills
- Effective Under Pressure
- Advanced PowerPoint Skills
- Team Collaboration Skills
- Customer Support Expertise
- Strong Verbal Skills
- Data Analysis with Excel
- Advanced Skills in Microsoft Office Applications
- Solution-Oriented Mindset
- Efficient Task Prioritization
- Community engagement
- Truck loading
- Safe lifting
- Inventory controls
- Reception oversight
- Filing
- Computer proficiency
- Scanner operation
- Hand-eye coordination
- Shipment procedures
Certification
- Healthcare Information Technology certification received through John Hopkins University.
- Date received February 8th, 2024
Timeline
Community Outreach Specialist
Global Marketing & Sales
03.2024 - Current
Administrative Assistant
CRG roofing and siding
12.2019 - 04.2022
Roadside Assistance
Triple AAA
01.2018 - 11.2018
Cashier
Dairy Queen Grill & Chill
03.2016 - 06.2017
Cashier
Kohl's
05.2014 - 07.2015
- Healthcare Information Technology certification received through John Hopkins University.
- Date received February 8th, 2024
Some College - Finance, Psychology
Kennesaw State University
High School Diploma -
Appoquinimink High School
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