Britany Hughes
Houston,TX
Summary
Systematic Total Loss Adjuster gifted in working directly with customers and providing guidance throughout the claims process. Exhaustive experience investigating, evaluating and negotiating accident claims. Dedicated to reaching a fair settlement for all parties involved. Methodical Total Loss Adjuster investigates, evaluates and makes fair decisions on assigned claims. Excellent verbal and written communication skills. Works weekends and evenings to complete cases and deliver assessments. Disciplined Total Loss Adjuster with exceptional abilities in developing strategies and negotiating claims to a timely conclusion. Expertise in mediation, arbitration, litigating, settlement and assessment. Committed to complying with local, state and federal regulations. Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Sound decision-making and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Total Loss Adjuster
Qa Claims
Houston, TX
12.2022 - 01.2023
- Investigated and documented liability, coverage, and damages related to total loss claims.
- Assessed vehicle condition and estimated the cost of repair for vehicles involved in accidents or other incidents.
- Analyzed police reports, medical records, witness statements, photographs, and other evidence to determine claim validity.
- Researched state insurance regulations and laws to ensure compliance with applicable rules and regulations.
- Prepared detailed reports outlining findings from investigations into total loss claims.
- Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
- Conducted on-site inspections of damaged vehicles to assess damage extent as well as salvage value.
- Reviewed estimates prepared by appraisers or auto body shops regarding the cost of repairs to vehicles involved in total loss claims.
- Maintained accurate records of all activities related to each claim including notes from conversations with claimants, witnesses, appraisers.
- Collaborated with attorneys when legal action was necessary during the resolution of a claim.
- Interpreted policy language for both claimants and insurers in order to resolve disputes over coverage issues.
- Determined whether an accident was caused by driver negligence or mechanical failure.
- Assisted law enforcement personnel in determining whether criminal activity contributed to a total loss incident.
- Advised clients on how best to proceed with filing a total loss claim based on their individual circumstances.
- Kept abreast of changes in relevant legislation that could impact the processing of total loss claims.
- Estimated benefit payments for each incident.
- Litigated claim settlements when needed.
- Educated clients about the process for settling a claim resulting from a vehicular accident or incident.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Researched and verified insurance policy coverage.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Communicate with [Number] team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Evaluated extent of damage and documented findings.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
Cancer Research Assistant
Memorial Hermann
Houston, TX
05.2021 - 03.2024
- Conducted primary and secondary research to identify relevant information for project development.
- Utilized knowledge of scientific principles and techniques to troubleshoot problems encountered during the course of research.
- Maintained a database of all research activities conducted during the course of each project.
- Created detailed summaries of existing studies for use in further investigations.
- Composed technical documents such as journal articles, conference presentations, posters, and book chapters related to ongoing research initiatives.
- Reviewed manuscripts submitted for publication by faculty members prior to submission.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Conducted qualitative and quantitative analysis on assigned data.
- Investigated, documented and processed total loss claims for automobile and property damage.
Education
High School Diploma -
LE Rabouin Magnet High
New Orleans, LA04-2007
Skills
- Data Collection
- Equipment Maintenance
- Experimental design
- Clerical Support
Timeline
Total Loss Adjuster
Qa Claims
12.2022 - 01.2023
Cancer Research Assistant
Memorial Hermann
05.2021 - 03.2024
High School Diploma -
LE Rabouin Magnet High
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