BRITANY MARTINEZ
Shelley,ID
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance team member engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Finisher
Ironwood
06.2023 - Current
- Provided guidance, assistance and training to employees when needed.
- Verified finishing met established standards for color, textures, different woods and aged finishes.
- Set production goals and motivated team to achieve such goals.
- Repaired damaged items using different methods with proper tools.
- Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
- Inspected finished products for quality and adherence to owner specifications.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
Assistant Deli Manager
Broulims
10.2020 - 04.2023
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
- Integrated service and team management strategies to boost business profits.
DELI SERVICE MANAGER
PILOT FLYING J
03.2015 - 08.2020
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Monitored financial performance, budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
FUEL DESK ATTENDANT/ DELI COOK
DADS TRAVEL CENTER
11.2013 - 03.2015
- Established relationships with guests to grow and retain client base.
- Answered phones and assisted callers with inquiries.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting facility.
- Completed cashier and point of sale operations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Operated and maintained grills, fryers and other cooking equipment.
Education
HIGH SCHOOLD DIPLOMA -
SHELLEY HIGH SCHOOL
2010
Skills
- Team Leadership
- Quality Control
- Providing Feedback
- Morale Improvements
- Workload Planning
- Verbal and Written Communication
- Staff Training
- Maximizing Profitability
- Store Opening and Closing Procedures
- Handling Terminations
- Employee Performance Evaluations
- Inventory Accuracy
Timeline
Finisher
Ironwood
06.2023 - Current
Assistant Deli Manager
Broulims
10.2020 - 04.2023
DELI SERVICE MANAGER
PILOT FLYING J
03.2015 - 08.2020
FUEL DESK ATTENDANT/ DELI COOK
DADS TRAVEL CENTER
11.2013 - 03.2015
HIGH SCHOOLD DIPLOMA -
SHELLEY HIGH SCHOOL
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