Summary
Overview
Work History
Education
Skills
Timeline
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Britany-Jo Masterman

Stevenson,WA

Summary

Dynamic Pharmacy Operations Manager at Walgreens with a proven track record in enhancing efficiency through innovative inventory management and exceptional customer service. Skilled in data entry and problem-solving, I consistently address patient concerns with empathy, ensuring satisfaction while driving profitability and staff performance improvements.

Overview

17
17
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
01.2016 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.

Seaman

United States Coast Guard
04.2012 - 08.2013
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Hostess/Wait Staff Member

The Rock Wood Fired Pizza
07.2008 - 03.2012
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Associate of Arts - Pharmacy Technician Program

Clark College
Vancouver, WA
01-2015

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Pharmacy and customer records management
  • Inventory management
  • New hire onboarding
  • Multitasking and organization
  • Empathy and patience

Timeline

Pharmacy Operations Manager

Walgreens
01.2016 - Current

Seaman

United States Coast Guard
04.2012 - 08.2013

Hostess/Wait Staff Member

The Rock Wood Fired Pizza
07.2008 - 03.2012

Associate of Arts - Pharmacy Technician Program

Clark College

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Britany-Jo Masterman