Britany Napier
Homemaker/ seeking work
Hiddenite,NC
Summary
**Resume Summary:**
Dedicated and results-driven Sales Associate Manager with over three years of experience in driving sales growth, fostering positive team environments, and maintaining excellent customer relationships. Known for a positive and encouraging attitude, I bring strong communication, leadership, and problem-solving skills to the workplace. I am a hardworking, open-minded individual, committed to continuous improvement and team success. After taking a career break to focus on raising my family, I am eager to leverage my skills and experience to contribute to a dynamic and forward-thinking team.
Overview
3
3
years of professional experience
Work History
Sales Associate Manager
Special Treasures
Statesville, North Carolina
01.2011 - 01.2014
- Developed and implemented strategies to increase sales revenue.
- Monitored daily performance of team members and provided feedback.
- Created reports on customer service, sales activities, and inventory levels.
- Supervised staff in the daily operations of the store.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Analyzed market trends to identify potential new products or services.
- Tracked customer orders to ensure timely delivery of goods and services.
- Maintained accurate records of all sales transactions using a POS system.
- Developed promotional materials such as flyers and brochures outlining product features and benefits.
- Researched competitive markets to determine best practices in pricing, promotions, advertising.
- Assisted with planning special events at the store like holiday celebrations or promotional days.
- Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
- Served as a liaison between customers and corporate office for escalated issues or inquiries.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Executed strategic sales plans to expand customer base and revenue.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Used change methodologies to increase sales and led projects for increased productivity.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Education
GED -
Mitchell Community College
Statesville, NC04-2013
Skills
- Team leadership
- Problem solving
- Emotional intelligence
- Empathy
- Adaptability
- Project manager
- Financial acumen
- Data analysis
- Risk management
- Social Media Marketing
- Customer Engagement
- Sales Team Leadership
- Strategic Planning
- Sales Tracking
- Staff Management
- Promotional sales events
- Exceeds sales goals
- Excellent communication skills
- Team Oversight
- Exceptional multi-tasker
- Relationship Building
Timeline
Sales Associate Manager
Special Treasures
01.2011 - 01.2014
GED -
Mitchell Community College
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