Britany Roman

-Receive calls from patient's and other clinics 60 calls per day.
-Use the EPIC system to send messages to the Doctors and Coordinators.
-Page Nurses and Doctors on Vocera, if a patient has an Emergency.
-Receive calls on our Interaction Desktop.

-Provided customer service to address inquiries or complaints from patients or family members.

-Answered telephone calls promptly, routing them to appropriate personnel as necessary.

-Adhered to HIPAA regulations while handling confidential patient information.

-Greet patients and visitors. Control patient flow.
-participates in maintaining and/or improving quality improvement initiatives regarding Physician Billing computer system and patient satisfaction survey.
- Maintain high level of competence on Physician Billing computer system.
-Participate in group huddles with the Nurses and Doctors.
-Solve problems as they come up.
-Bring up suggestions for improvement.
-Maintain patient and physician office schedules.
-Answer telephones within three rings, prioritize calls and coordinate service with the
answering service.
-Fax Documents to other clinics and using the Records Release form.
-Maintain patient's records in the filing system in the office.
-Types, files and distributes correspondence as directed.
-Collect and process payments at time of service.
-Prepare miscellaneous reports as requested.
-Coordinate supplies and equipment needs with various departments and vendors.
- Open/close office as required.
-Work with Physicians to create efficient office operations.
-Receive, sort and send mail as needed.
-Verify patient demographic information and accurately enter same into computer system.
-Assist patients in understanding account balances and actively work to collect same.
-Follows policies and procedures to contribute to the efficiency of the office.
-Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
-models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
-Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
-Complies with Network and departmental policies regarding attendance and dress code.
-Complete Referrals and worked on WQ's in the EPIC system.
-Handling mail for the patients.
-Scheduling new patients and uploading insurance and documents.
-Request images from other providers to put into PACS.
-Trained Employees.
-Informed what Supplies were needed.

-Maintained an organized filing system for patient information and documentation.

-Applied HIPAA privacy and security regulations while handling patient information.

-Explained various admission forms and policies, acquiring signatures for consent.

-Checked stock to determine inventory level and placed orders for needed supplies.

-Collaborated with clinical and administrative staff to meet patient needs.

• Ensured compliance with established security protocols and procedures.
• Provided assistance to medical staff in responding to emergency situations.
• Maintained order within the jail facility by monitoring inmate activities.
• Supervised inmate movement within the jail, including transporting inmates to court hearings.
• Conducted searches of inmates, cells, and visitors for contraband items such as weapons or drugs.
• Inspected all incoming mail for contraband materials.
• Communicated effectively with inmates, coworkers, and other law enforcement personnel.
• Prepared written reports on activity within the jail facility.
• Participated in training sessions on topics related to correctional officer duties.

• Patrolled assigned areas to detect and prevent criminal activity.
• Assisted with the enforcement of all applicable laws, ordinances, and regulations.
• Responded to emergency calls for service and provided assistance as needed.
• Prepared detailed reports on incidents and arrests made.
• Conducted traffic stops in accordance with departmental protocol.
• Maintained order during civil disturbances or protests.
• Investigated suspicious persons or activities to determine if criminal activity was present.
• Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
• Arrested suspects following established procedures while exercising caution and good judgment.
• Attended training sessions to maintain proficiency in law enforcement techniques.
• Protected citizens by preventing crime, enforcing laws and apprehending suspects.
• Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.

• Patrolled assigned areas to detect and prevent criminal activity.
• Assisted with the enforcement of all applicable laws, ordinances, and regulations.
• Responded to emergency calls for service and provided assistance as needed.
• Prepared detailed reports on incidents and arrests made.
• Conducted traffic stops in accordance with departmental protocol.
• Provided security at public events such as parades, concerts, or sporting events.
• Developed positive relationships with members of the community through outreach programs.
• Advised citizens on safety precautions and preventive measures against crime.

-Help out and complete office tasks.
-Help customers coming into the office
-Directing people where to go
-Working as a team to accomplish tasks
-Completing soldiers paperwork for awards
-Answered phone calls on multiline system
-Record keeping
-Detail oriented
-Helping soldiers sign in to get ID cards.
-Respectfully handling supervisors' tasks in an expedient manner while providing excellent customer service.
-Copy, fax paperwork to other offices upon request.
-Multitask
-Work independently
-Respond to request
-Updating records
-Preparing documents

-Answered telephone calls promptly, routing them to appropriate personnel as necessary.

-Ensured all forms were completed correctly prior to submitting them for processing.

• Ensured compliance with established security protocols and procedures.
• Maintained order within the jail facility by monitoring inmate activities.
• Conducted searches of inmates, cells, and visitors for contraband items such as weapons or drugs.
• Inspected all incoming mail for contraband materials.
• Monitored surveillance cameras and took action when necessary.
• Communicated effectively with inmates, coworkers, and other law enforcement personnel.
• Responded quickly and appropriately to incidents of violence or rule infractions among inmates.
• Performed administrative duties such as filing paperwork related to inmate admissions or releases.
• Instructed new employees on safety protocols and procedures at the jail facility.
• Enforced disciplinary actions against inmates who violated rules or regulations.
• Provided guidance and support to new officers joining the team.
• Interacted positively with members of the public visiting the jail facility.
• Inspected all incoming and outgoing mail for contraband.
• Issued clothing, bedding and other authorized items to inmates.
• Observed conduct of inmates and protected from dangers.

• Provided instruction and guidance to students in the absence of a regular teacher.
• Assisted with classroom management issues when needed.
• Implemented school policies and procedures in the classroom.

• Assisted in the development and implementation of recreational activities for youth.
• Collaborated with parents, teachers, and other professionals to ensure positive outcomes for youth.
• Assessed needs of individual participants and developed strategies to address those needs.
• Monitored progress of participants in program activities.
• Ensured compliance with state regulations related to child safety standards.
• Attended staff meetings to discuss program goals and objectives.
• Oversaw daily routines of youth in placement and delivered services related to basic human needs.
• Provided guidance and mentorship to children in a recreational setting.

• Facilitated recreational activities for clients of all ages to promote healthy development.
• Participated in team meetings to develop treatment plans and objectives for clients.
• Encouraged parental involvement in their children's lives and assisted parents when needed.

• Assisted in the development and implementation of recreational activities for youth.
• Provided guidance to youth regarding behavioral and social issues.
• Organized and conducted educational programs for youth.
• Supervised youth during after school activities.
• Maintained a safe environment for all participants.
• Conducted individual and group counseling sessions with youth.
• Participated in community outreach events to promote services available to youth.

• Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
• Inspected truck before and after trips, ensuring all safety regulations were followed.
• Loaded and unloaded cargo using forklifts or other material handling equipment.
• Ensured deliveries were on time by following designated routes and adhering to traffic laws.
• Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
• Followed appropriate safety procedures for transporting hazardous materials when applicable.
• Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Inspected truck for defects and safe operating condition before, during and after trips.

• Greeted customers, provided excellent customer service, and answered questions regarding deli products.
• Maintained cleanliness of deli area, including tables and counters.
• Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
• Prepared sandwiches according to customer specifications.
• Assisted in ordering supplies needed to maintain adequate inventory levels.
• Rotated product on shelves to ensure freshness and quality standards were met.
• Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
• Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
• Provided accurate information about product ingredients upon request.
• Maintained high level of professionalism while interacting with customers and coworkers alike.
• Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.

• Received and processed incoming shipments of merchandise.
• Stocked shelves with newly arrived products.
• Recorded quantity, type and value of materials or items received.
• Arranged merchandise in an attractive manner to promote sales.
• Assisted with store displays and window dressing as needed.
• Followed safety procedures when handling hazardous material or dangerous goods.
• Ensured that all products were labeled properly before stocking the shelves.

• Assisted classroom teacher in developing and implementing lesson plans.
• Supervised small group activities.
• Helped maintain a safe and orderly learning environment.
• Supported student-led discussions and presentations.
• Encouraged positive behavior with rewards and incentives.
• Collaborated with other staff members to ensure student success.
• Organized instructional materials, bulletin boards, displays, and demonstrations.

• Ensured safety of guests by enforcing ride and park policies.
• Assisted with loading, unloading, and securing passengers on rides.
• Verified rider height requirements for each attraction prior to boarding.
• Collaborated with team members to ensure smooth operation of all attractions.
• Greeted customers upon arrival at the entrance gates.
• Communicated effectively with other departments regarding performance issues.
• Inspected ride vehicles and equipment before opening it to the public.
• Demonstrated knowledge of ride operations, including proper use of restraints.

• Greeted customers and answered questions about menu items.
• Bussed and reset tables in an orderly fashion.
• Provided quick and efficient clearing of tables between courses.
• Maintained cleanliness of restaurant dining area throughout shift.
• Assisted servers with stocking supplies, setting up for service and cleaning duties.
• Replenished napkins, condiments, silverware and glassware as needed.
• Delivered food orders to tables in a timely manner according to company standards.
• Ensured that each table was properly set before seating guests.
• Conducted regular checks on customer satisfaction levels during meal service.