Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britany Smith

Holland,OH

Summary

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Process Guide

Amazon
Rossford, OH
01.2023 - Current
  • learning ambassador for stow and waterspider
  • waterspider for stow and
  • 1 year of microsoft excel and word
  • stow
  • ship dock trained
  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
  • Escalates barriers to Operations of leadership. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operations.
  • •Providing vacation coverage for Area Managers
    •Providing policy follow-up, attendance tracking (duties do not extend to discipline)
    •Tracking and reporting of ATS/labor hours
    •Assisting the floor as an associate resource, training associates.
  • full understanding workflow and daily production
  • coaching on safety
  • Participating in safety initiatives
  • Reporting all job injuries immediately to area manager/leadership
  • Identifying and addressing safety hazards within the work space
  • Filling in as needed with production duties
  • Identified areas of process improvement and recommended solutions.
  • Communicated effectively with staff at all levels regarding process updates.
  • Provided guidance to team members on best practices for processes.
  • Conducted process reviews and audits to ensure compliance with standards.
  • Trained personnel on newly implemented processes or updated existing ones.
  • Provided support for project initiatives related to process improvement.

Training Manager

Shawns Irish Tavern Sylvania
Toledo, OH
05.2017 - 07.2022
  • Organized and coordinated training sessions for new employees.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Mentored team members to succeed and advance within department and company.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Monitored progress of trainees through feedback from managers and supervisors.
  • Identified areas of improvement in existing training methods and procedures.
  • Provided coaching and mentorship programs for staff members.
  • Conducted assessments to determine skill gaps of existing personnel.
  • Developed training materials, including manuals, guides and handouts.
  • Designed training schedules for new and existing employees.
  • Maintained up-to-date records of employee training activities within the organization's database system.
  • Created post-training evaluation surveys to measure performance improvement.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.
  • Collaborated with management to align on strategy and communication of content.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, OH
06-2007

Skills

  • Innovation and Creativity
  • Process Mapping
  • Standard Operating Procedures
  • Compliance Management
  • Workflow Optimization
  • Coaching and Mentoring
  • Inventory Tracking
  • Warehouse Operations
  • Storage Organization
  • Quality Control
  • Shipment Palletization
  • Warehouse Organization
  • Material Handling
  • Order Fulfillment
  • Operations Support
  • Attention to Detail
  • Barcode Scanning
  • Heavy Lifting
  • Able to Lift and Carry 50 Lbs
  • Equipment Troubleshooting
  • Health and Safety Regulations
  • Cost Reduction
  • Problem-Solving
  • Self-Motivated and Disciplined
  • Microsoft Excel
  • Basic Mathematics
  • Damage Reports
  • Pallet Jacks
  • Safety Training
  • Cleaning and Organizing
  • Clear Communication
  • Safety Protocols
  • Hazardous Materials Handling
  • Microsoft Outlook
  • Warehouse Safety
  • Complex Problem-Solving
  • Deadline Adherence
  • Punctual and Dependable
  • Product Management
  • New Employee Training
  • Leadership Training
  • Strategic Thinker
  • Training Oversight
  • Training Methods
  • Classroom Instruction
  • Process Evaluations
  • Small Group Instruction
  • Team Direction
  • Verbal and Writing Communication
  • Public Speaking

Timeline

Process Guide

Amazon
01.2023 - Current

Training Manager

Shawns Irish Tavern Sylvania
05.2017 - 07.2022

High School Diploma -

Oak Harbor High School
Britany Smith