Britany Smith
Holland,OH
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Process Guide
amazon fullfillment
Rossford, Ohio
01.2022 - Current
- Performed root cause analysis on production issues and identified corrective actions.
- Identified areas of process improvement and recommended solutions.
- Documented changes made during the implementation phase of projects.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Kitchen Manager/Training Manager
shawns irish tavern
Toledo , OH
05.2017 - 07.2022
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- waterspider, amnesty, problem solve, shipdock, learning ambassador process guide, stow
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
Education
High School Diploma -
Oak Harbor High School
Oak Harbor, OH06-2007
Skills
- Workflow Optimization
- Coaching and Mentoring
- Innovation and Creativity
- Compliance Management
- Standard Operating Procedures
- Stakeholder Management
- Process Mapping
- Process Improvement
- Staff Management
- Strategic Planning
- Data Analytics
- Processes and procedures
- Training and mentoring
- Staff Development
- Industrial hygiene
- Employee Motivation
- Process Monitoring and Improvement
- Goal-Oriented
- Contract Management
- Project Management
- Negotiation
- Inventory Oversight
- Individual and Personal Tours
- Educational Tours
- Relationship Building
- Time Management
- Crisis Management
- Incident Reporting
- Team building
- Cultural Awareness
- Problem-Solving
- Equipment Inspection
- New Student Orientation
- Team Meetings
- Team Leadership
- Microsoft PowerPoint
References
References available upon request.
Timeline
Process Guide
amazon fullfillment
01.2022 - Current
Kitchen Manager/Training Manager
shawns irish tavern
05.2017 - 07.2022
High School Diploma -
Oak Harbor High School
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