Briten Clark
Spring,TX
Summary
Proven in enhancing customer satisfaction and team efficiency, notably at National Debt Relief. Excels in customer support and complex problem-solving. Leveraging skills in account management and inbound call management, consistently exceeding performance metrics. Foster a customer-centric culture and streamline processes for improved service delivery. Enthusiastic and motivated individual passionate about customer service. A team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. With 10 years of experience as a seasoned Customer Associate, dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Package Hander
FedEx:Ground
11.2024 - 12.2024
- Maintained average scanning rate of 400 packages per hour.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Aided team in maintaining 98% package tracking accuracy
Customer Service Representative
National Debt Relief
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Collaborated with team members to develop best practices for consistent customer service delivery
- Utilized customer service software to manage interactions and track customer satisfaction
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Tracked customer service cases and updated service software with customer information
- Developed customer service policies and procedures to meet and exceed industry services standards
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
- Streamlined call center processes for improved efficiency and reduced wait times
Overnight Stocker and Receiver
Walmart
03.2023 - 11.2023
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations
- Collaborated with team members to complete large-scale restocking projects within tight deadlines
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts
Customer Service Associate
Michaels
12.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
- Solved problems with products and services by providing customers with technical support
- Utilized internal software and tools to meet customer needs and resolved issues promptly
Online Personal Shopper
Kroger
04.2018 - 03.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Worked productively with customers to meet order requirements and service expectations
- Consistently met deadlines and quality goals for accuracy and timeliness
- Helped customers locate products and checked store system for merchandise at other sites
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Tracked substitutions and informed customers of changes
Education
Associate of Arts - Graphic Design
Bossier Parish Community College
Bossier City, LA02.2022
GED - undefined
Bossier Parish Community College
Bossier City, LA02.2022
Skills
- Client Customer Service and Support
- Problem Resolution
- Complex Problem-Solving
- Account Management
- Data Entry
- Inbound Call Management
- Hardware and software installation
- Technical Support
- Graphic designing
Certification
Adobe Photoshop/Illustrator Certification
Timeline
Package Hander
FedEx:Ground
11.2024 - 12.2024
Customer Service Representative
National Debt Relief
01.2024 - 06.2024
Overnight Stocker and Receiver
Walmart
03.2023 - 11.2023
Customer Service Associate
Michaels
12.2022 - 03.2023
Online Personal Shopper
Kroger
04.2018 - 03.2019
GED - undefined
Bossier Parish Community College
Adobe Photoshop/Illustrator Certification
Associate of Arts - Graphic Design
Bossier Parish Community College
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