Britene Evans
Hyde Park,MA
Summary
Detail-oriented Customer Service Representative with extensive experience in delivering exceptional support across diverse industries. Proven ability to handle customer inquiries, resolve issues promptly, and enhance customer satisfaction. Skilled in utilizing CRM systems to manage accounts and track interactions effectively. Strong communication and interpersonal skills foster positive relationships with clients, while a commitment to teamwork and continuous improvement drives operational excellence. Adept at upselling products and services to meet customer needs and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Itel BPO Smart Solutions
01.2022 - 01.2025
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Customer Service Sales Representative
IBEX Global
02.2019 - 03.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Sutherland Global
01.2018 - 12.2020
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Education
High School Diploma -
Jose Marti Technical High School
St. Catherine, JamaicaSkills
- Experience with tools like Salesforce, Zendesk, or HubSpot
- Troubleshooting
- Multi-tasking
- Understanding of the company's products or services
- Ability to explain technical details to non-experts
- Accuracy in data entry
- Careful documentation of customer interactions
- Typing speed 68 WMP with a 98%Accuracy
- Active listening
Timeline
Customer Service Representative
Itel BPO Smart Solutions
01.2022 - 01.2025
Customer Service Sales Representative
IBEX Global
02.2019 - 03.2021
Customer Service Representative
Sutherland Global
01.2018 - 12.2020
High School Diploma -
Jose Marti Technical High School