Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Briteny Malpass

Leland,NC

Summary

Dynamic Store Manager at Biswas Holdings Inc with a proven track record in enhancing customer engagement and optimizing inventory management. Skilled in training and mentoring teams, I foster a collaborative environment while implementing effective merchandising strategies. Known for outstanding communication and problem-solving abilities, I drive operational efficiency and elevate store performance.

Overview

8
8
years of professional experience

Work History

Store Manager

Biswas Holdings Inc
08.2018 - Current
  • Directed daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Managed inventory levels, optimizing stock to reduce waste and improve turnover rates.
  • Implemented visual merchandising strategies, enhancing store presentation and customer engagement.
  • Coordinated scheduling, ensuring adequate staffing to meet customer demands during peak hours.
  • Developed and maintained relationships with vendors, negotiating favorable terms for supplies and merchandise.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work environment
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Cashier

Personnel Outsource Inc
09.2017 - 07.2018
  • Directed daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Managed inventory levels, optimizing stock to reduce waste and improve turnover rates.
  • Implemented visual merchandising strategies, enhancing store presentation and customer engagement.
  • Coordinated scheduling, ensuring adequate staffing to meet customer demands during peak hours.
  • Developed and maintained relationships with vendors, negotiating favorable terms for supplies and merchandise.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work environment
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma

Brunswick Community College
Leland, NC
06.2007

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Recruiting and hiring
  • Operations management
  • Supply ordering
  • Store displays
  • Staff supervision
  • Staff management
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Relationship building and management
  • Strategic thinker
  • Order management
  • Team development

Timeline

Store Manager

Biswas Holdings Inc
08.2018 - Current

Cashier

Personnel Outsource Inc
09.2017 - 07.2018

High School Diploma

Brunswick Community College

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Briteny Malpass