Briteny Roundtree
Katy,TX
Summary
Dedicated Entry-Level Physical Therapist Tech with a passion for assisting in the rehabilitation and care of patients. Eager to contribute to a dynamic healthcare team, providing vital support to licensed physical therapists and ensuring the efficient operation of the physical therapy department. Possess a strong commitment to patient well-being, combined with excellent organizational and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Academy Sports And Outdoors
10.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Checkout Advocate
Target
11.2020 - 01.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Kinesiology
Prairie View A & M University
Prairie View, TX05.2023
Skills
- Verbal and Written Communication
- Multitasking Ability
- Resolution Support
- Comfort with Technology and Databases
- Customer Satisfaction
- Team Collaboration
Timeline
Customer Care Representative
Academy Sports And Outdoors
10.2021 - Current
Checkout Advocate
Target
11.2020 - 01.2021
Bachelor of Science - Kinesiology
Prairie View A & M University
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