Brithney Nicole Hodgson Wellington

Receiving and welcoming guess and residents in a friendly and secure ambient:

• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved customer problems and complaints.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Developed strong working relationships with team members, fostering a positive work environment.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Enhanced communication between spanish speaking clients and non-English speakers by providing accurate translations in real-time conversations.
• Streamlined business negotiations by offering precise interpretation services for international partners.
• Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
• Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.