Brithzia Espinoza
Gustine,CA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
North Valley Dental
11.2011 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Restaurant Server
Culichi's Urban Kitchen
07.2022 - 03.2025
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Gustine High School
Gustine, CA06-2010
Skills
- Treatment Planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Dental office management
- HIPAA compliance
- Scheduling
- Oral communication
- Employee training
- Patient care
- Inventory management
- Appointment coordination
- Infection control
- Customer satisfaction
- Order taking
- Guest service
- Exceptional communication
- Cleanliness
- Menu recommendations
- Detail-oriented
- Server etiquette
- Dining customer service
- Customer complain resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant Server
Culichi's Urban Kitchen
07.2022 - 03.2025
Dental Office Manager
North Valley Dental
11.2011 - Current
High School Diploma -
Gustine High School
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