Britiany Grignon
Hermitage,TN
Summary
Versatile team player with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations. Upbeat employee with outstanding coordination and memorization skills. Years of background in creating regular customers and boosting establishment reputation through delivery of unmatched service. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
CSR
Comerica Bank
Livonia, MI
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Handled various accounting transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Teller
Citizens Bank
Taylor, MI
11.2020 - 11.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Wrote and distributed customer correspondence.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma -
Continental Academy
Miami Lakes, FL06.2009
Skills
- Good listening skills
- Written Communication
- Organization and Time management
- Analytical skills
- Compassion
- Customer Service
- Leadership
- Adaptability
- Team building
- Collaboration
- Training & Development
- Cultural awareness
- Interpersonal Communication
- Teamwork
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