Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Britini Triggs

Las Vegas

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walgreens
09.2023 - 08.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative Manager

T-Mobile
12.2022 - 07.2023
  • Helped navigate customers with questions or concerns about their account or device, took payments over the phone and sold promotions to customers that qualified
  • Championed company values by modeling exceptional customer service skills both internally and externally.
  • Increased customer retention rates through proactive outreach efforts and personalized followups.
  • Developed key performance metrics for measuring and tracking team success in meeting service objectives.
  • Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
  • Reduced response times to customer inquiries by optimizing staff schedules for peak hours.

Sales

Hilton Grand Vacations
08.2021 - 11.2022
  • Collaborated with sales teams to align marketing initiatives with sales objectives, boosting revenue growth.
  • Streamlined sales processes for improved efficiency and increased sales volume.
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
  • Managed team of 12 regional sales representatives and consistently achieved high sales targets.
  • Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.

Customer Service Representative

H&R Block
02.2019 - 06.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Nursing

Santa Fe College
Gainesville, FL
01.2010

undefined

Eastside High School
Gainesville, FL
01.2009

Skills

  • Microsoft Word
  • Sales
  • Microsoft (7 years)
  • Phone Etiquette
  • Active listening
  • Critical thinking
  • Customer service
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative

Walgreens
09.2023 - 08.2024

Customer Service Representative Manager

T-Mobile
12.2022 - 07.2023

Sales

Hilton Grand Vacations
08.2021 - 11.2022

Customer Service Representative

H&R Block
02.2019 - 06.2021

undefined

Eastside High School

Nursing

Santa Fe College

Similar Profiles

CREATE PROFILE
Britini Triggs