Britiny Mata
Cape Coral,FL
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
15
15
years of professional experience
Work History
Office Manager
Heating and Cooling
03.2021 - Current
- Filed Permits & Recorded NOC'S
- A/R and Invoicing
- Handled all emails via outlook
- Worked with many Microsoft products (excel outlook PowerPoint etc)
- Customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Dispatcher
- Schedule all appointments and leads
- Handled any warranty claims
- Part Ordering
- Maintenance Renewals
- Sales
- Office Supply Ordering
Permitting Coordinator/ Office Manager
Florida Storm Windows
04.2019 - 03.2021
- Notary Public
- Service titan experience
- Filed Permits & Recorded NOC'S
- A/R and Invoicing
- Handled all emails via outlook
- Worked with many Microsoft products (excel outlook PowerPoint etc)
- Customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Dispatcher
- Schedule all appointments and leads
- Handled any warranty claims
- Part Ordering
- Reason For Leaving is Company was engaging in things that could cause everyone to get in trouble
Dispatcher
powerhouse home services
04.2018 - 04.2019
- Notary Public
- Service titan experience
- Filed Permits & Recorded NOC'S
- A/R and Invoicing
- Handled all emails via outlook
- Worked with many Microsoft products (excel outlook PowerPoint etc)
- Customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Dispatcher
- Schedule all appointments and leads
- Handled any warranty claims
- Part Ordering
- HomeAdvisor & Angie Leads
Shift Leader
Dunkin Donuts & Baskin Robbins
01.2013 - 03.2018
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Enforced company policies and regulations with employees
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Regulated pricing, inventory count and supply during shift hours
Server/Bartender
Babes
08.2009 - 05.2015
- Attention to detail
- Customer service
- Sales
- Reports
- Multitasking
- Communication
- Upselling
- Teamwork
- Basic math
- Food & beverage knowledge
Customer Service Rep
Lynx
08.2009 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
Education
High School Diploma -
North Nicholas High
Cape CoralSkills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Mail handling
- Scheduling
- Training and coaching
- Credit and collections
- Documentation and control
- Policy and procedure modification
- Data retrieval systems
- Office management software
- Customer Relations
Timeline
Office Manager
Heating and Cooling
03.2021 - Current
Permitting Coordinator/ Office Manager
Florida Storm Windows
04.2019 - 03.2021
Dispatcher
powerhouse home services
04.2018 - 04.2019
Shift Leader
Dunkin Donuts & Baskin Robbins
01.2013 - 03.2018
Server/Bartender
Babes
08.2009 - 05.2015
Customer Service Rep
Lynx
08.2009 - 01.2013
High School Diploma -
North Nicholas High
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