Summary
Overview
Work History
Education
Skills
Websites
Activities
Timeline
Generic

BRITISH DAVIS

Richmond Hill,Georgia

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

12
12
years of professional experience

Work History

General Manager

TitleMax
Savannah, GA
02.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Oversaw product development initiatives from concept through completion stages.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

OFFICE MANAGER/ COLLECTIONS MANAGER

TRINITY AUTOMOTIVE GROUP
Savannah, GA
11.2020 - Current
  • Currently employ as the Office Manager over three franchise-owned used car dealerships but have many roles in the company
  • As manager of all three locations, my role is to process the title and tag work, manage the insurance claims, working as the collections specialist and collecting on past due accounts that consist of more than 300 accounts, while working with our customer relations team
  • This includes assisting in the hiring process, screening for the best insurance agencies for the customers, helping our online presence by collaborating with different marketing specialists, deciding on our merchant account services, and drafting and presenting banks with potential business with the sale of our accounts
  • I've also had the opportunity to work in sales over the years to support my sales team when they became overwhelmed
  • I became proficient in Excel by efficiently categorizing our monthly target gains and losses each month and presenting the information to the owner
  • All of the roles that I worked in this position have developed a skill level set that provides the owners with accurate, complete, and descriptive work ethics.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

SERVER

OLIVE GARDEN
Savannah, GA
03.2013 - 05.2023
  • Serve customers and give them excellent service by interacting with them with food, great drinks, and better conversations.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.

ASSISTANT MANAGER/ACCOUNTS MANAGER

BUDDYS HOME FURNISHING
Savannah, GA
06.2015 - 11.2020
  • Managed over 400 delinquent accounts 60+ and up, serviced equipment issues, reviewed and processed sale contracts with customers
  • Manage and monitor client accounts including research and resolving payment issues
  • Built strong relationships and loyal customers.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created reports on sales trends, inventory levels, and financial data.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Proposed or approved modifications to project plans.
  • Identified cost savings through process improvement initiatives.
  • Created detailed forecasts for cash flow planning purposes.
  • Prepared P&L reports and financial statements for review by management.
  • Built and maintained productive relationships with customers and internal partners.
  • Renewed existing accounts by cementing trusting relationships with customers.

CUSTOMER SERVICE REPRESENTATIVE

SYKES Enterprise Inc
Johnsonville, SC
04.2014 - 06.2015
  • Answer inbound calls, assist customers with billing statements, process payments and troubleshoot technical issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

BA PSYCHOLOGY; GENERAL SPECIALIZATION - Psychology

SAINT LEO UNIVERSITY
ST LEO, FL
12.2023

Associate of Arts - Liberal Arts And Sciences

SAINT LEO UNIVERSITY
ST LEO, FL
05.2020

Skills

  • Capable of managing multi-projects
  • Proficient in Microsoft Office
  • Capable of switching from an office setting to a physical work setting with ease
  • Data Entry
  • Payroll
  • Accounting
  • Communication
  • Phone Manner
  • Collaborating with the sales department to keep client accounts updated
  • Adapt at encouraging on-time payments to prevent delinquent accounts
  • Known to be confidential with personal information
  • Assertive
  • Ability to communicate with a range of skill levels that include verbal or written
  • Ability to smooth over complex situations
  • Lead Qualification
  • Performance Motivation
  • Relationship Development
  • Sales
  • Ability to process payments and communicating with insurance companies
  • Administrative Support
  • Team Supervision
  • Customer Service
  • Billing
  • Office Management
  • Expense Reporting
  • Bookkeeping
  • Supply Management
  • Payroll Processing
  • Senior Leadership Support
  • Presentation Design
  • Scheduling
  • Training and Coaching
  • Payroll and Budgeting
  • Scheduling and Calendar Management
  • Clerical Support
  • Staff Training
  • Travel Coordination

Activities

Member of Omega Nu Lambda National Honors Society

Timeline

General Manager

TitleMax
02.2024 - Current

OFFICE MANAGER/ COLLECTIONS MANAGER

TRINITY AUTOMOTIVE GROUP
11.2020 - Current

ASSISTANT MANAGER/ACCOUNTS MANAGER

BUDDYS HOME FURNISHING
06.2015 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

SYKES Enterprise Inc
04.2014 - 06.2015

SERVER

OLIVE GARDEN
03.2013 - 05.2023

BA PSYCHOLOGY; GENERAL SPECIALIZATION - Psychology

SAINT LEO UNIVERSITY

Associate of Arts - Liberal Arts And Sciences

SAINT LEO UNIVERSITY

Similar Profiles

CREATE PROFILE
BRITISH DAVIS